I can no longer start the game. Have followed the FAQ and updated DirectX and everything else in there. I get to the animated intro that you see after setting up your game, and the starting planet shows and then immediately the game ends with no error screen. It used to work on this computer, but I guess some update messed it up. Any ideas?
Hi there MagnusOlsson,
I'm sorry you've experienced issues with our game. I was wondering if you could please send us your debug.err file? It would help our team investigate your specific issue.Additionally, if you have submitted a crash report through our automated prompt that pops-up when you experience a game crash, we can look it up by email or name attached to the report to find it quickly.
Hi.There's no pop up, the game just exits. How do I attach a file here?
This is the content of debug.err
Debug Message: Command Line:
Debug Message: Personal folder located at C:\Users\Magnus\Documents
That is the wrong debug.err. The correct one is located in Documents\My Games\GalCiv4.
Hi there thanks for following up.
To attach a file here you can upload it to a cloud service like dropbox or google drive and then past the link in your message to this thread. Thank you for sending the contents of your debug.err file. It would help us even more if you could please attach the link to the file itself so our team can look it.
Here's the dropbox link:
https://www.dropbox.com/scl/fi/m4dbmvpu1aujgqklmdgv2/debug.err?rlkey=a8xqotgl5a0cjmhu38fqxxss1&dl=0
Debug Message: Current Time UTC: 03-20-2024 14:29
Debug Message: Version 2.4, Build #54, last updated on: 03-20-2024 15:17
Debug Message: Product Version 57.8.62.1
Debug Message: ExecutableSize: 39052560 B, (38137 KB)
Debug Message: Steam Build
Debug Message: Working Directory: D:\SteamLibrary\steamapps\common\Galactic Civilizations IV
DebugMessage: Memory at startup:
AppMemory: 454541312 bytes
MemoryLoad: 29 percent
TotalPhysicalMemory: 34305826816 bytes
AvailablePhysicalMemory: 24206614528 bytes
TotalPageFile: 39406100480 bytes
AvailablePageFile: 27702083584 bytes
TotalVirtualMemory: 140737488224256 bytes
AvailableVirtualMemory: 140732413448192 bytes
AvailableExtendedVirtualMemory: 0 bytes
Debug Message: Attempting to Login to Steam.
Debug Message: Successful Login to Steam.
Debug Message: LANGUAGE: Matched language id 0
Debug Message: LANGUAGE: Setting language to 0
Debug Message: Initializing DLC status. Online: 1
Debug Message: Supernova Owned: 1 Installed 1 Enabled by default: 1
Debug Message: TalesOfCentauron Owned: 0 Installed 0 Enabled by default: 1
Debug Message: Finished initializing DLC status
Debug Message: Initializing data directories
Debug Message: Checking if data bins needs to be rebuilt.
Debug Message: Loading options binary
DebugMessage: Force Clean generated files: 0
Debug Message: Initialize Prefs
Debug Message: Attempting to login using persistent auth.
Debug Message: EOS SDK Log Message: No existing persistent auth credentials were found for automatic login.
Debug Message: [EOS SDK] Login Failed - Error Code: EOS_InvalidAuth
Debug Message: Disabling persisent auth. User will need to login manually.
Debug Message: Checking data binaries
Debug Message: EOS SDK Log Message: EOS SDK Analytics disabled for route [1].
Debug Message: DataCompiler job time: 6.845614
Debug Message: Loading core binary
Debug Message: Setting data for assets
Debug Message: Setting core data
Debug Message: Loading particles binary
Debug Message: Setting particle data
Debug Message: Registering types
Debug Message: Activation successful.
Debug Message: Checking virtual memory
Debug Message: Initializing event center
Debug Message: Checking for valid working directory
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: InitializeResources.
Debug Message: [EOS SDK] Connect Login Complete - ProductUserId: 00021e916d7247458b7f6734d87efa08
Debug Message: Initializing Shell
Debug Message: Setting UI Size: Requested: Medium Actual: Medium
Debug Message: Initializing Fonts
Debug Message: RegisterFont: Font with file: Stardock-Orbitron-Extended-Bold.ttf, face index: 0, size 16 ALREADY registered, ID of -376726082 with same properties will not be registered separately.
Debug Message: RegisterFont: Font with file: Stardock-Orbitron-Extended-Bold.ttf, face index: 0, size 22 ALREADY registered, ID of 425319469 with same properties will not be registered separately.
Debug Message: RegisterFont: Font with file: Stardock-Orbitron-Extended-Bold.ttf, face index: 0, size 18 ALREADY registered, ID of -2040482953 with same properties will not be registered separately.
Debug Message: RegisterFont: Font with file: Stardock-Orbitron-Extended-Bold.ttf, face index: 0, size 18 ALREADY registered, ID of -296329334 with same properties will not be registered separately.
Debug Message: RegisterFont: Font with file: Stardock-Orbitron-Extended-Bold.ttf, face index: 0, size 16 ALREADY registered, ID of 337940263 with same properties will not be registered separately.
Debug Message: RegisterFont: Font with file: Stardock-Orbitron-Extended-Bold.ttf, face index: 0, size 14 ALREADY registered, ID of 228661437 with same properties will not be registered separately.
Debug Message: RegisterFont: Font with file: Stardock-Orbitron-Extended-Bold.ttf, face index: 0, size 13 ALREADY registered, ID of 433079400 with same properties will not be registered separately.
Debug Message: RegisterFont: Font with file: Stardock-BaiJamjuree-Extended-SemiBold.ttf, face index: 0, size 14 ALREADY registered, ID of -1678932481 with same properties will not be registered separately.
Debug Message: RegisterFont: Font with file: Stardock-BaiJamjuree-Extended-Medium.ttf, face index: 0, size 22 ALREADY registered, ID of -259799342 with same properties will not be registered separately.
Debug Message: RegisterFont: Font with file: Stardock-BaiJamjuree-Extended-Medium.ttf, face index: 0, size 18 ALREADY registered, ID of -505165488 with same properties will not be registered separately.
Debug Message: RegisterFont: Font with file: Stardock-BaiJamjuree-Extended-Medium.ttf, face index: 0, size 18 ALREADY registered, ID of 1938819739 with same properties will not be registered separately.
Debug Message: RegisterFont: Font with file: Stardock-BaiJamjuree-Extended-SemiBold.ttf, face index: 0, size 18 ALREADY registered, ID of -379049563 with same properties will not be registered separately.
Debug Message: RegisterFont: Font with file: Stardock-BaiJamjuree-Extended-SemiBold.ttf, face index: 0, size 16 ALREADY registered, ID of 341833758 with same properties will not be registered separately.
Debug Message: RegisterFont: Font with file: Stardock-BaiJamjuree-Extended-SemiBold.ttf, face index: 0, size 16 ALREADY registered, ID of -1576530948 with same properties will not be registered separately.
Debug Message: RegisterFont: Font with file: Stardock-BaiJamjuree-Extended-SemiBold.ttf, face index: 0, size 16 ALREADY registered, ID of -1488040485 with same properties will not be registered separately.
Debug Message: RegisterFont: Font with file: Stardock-BaiJamjuree-Extended-SemiBold.ttf, face index: 0, size 14 ALREADY registered, ID of -2052128182 with same properties will not be registered separately.
Debug Message: RegisterFont: Font with file: Stardock-BaiJamjuree-Extended-SemiBold.ttf, face index: 0, size 14 ALREADY registered, ID of 916310503 with same properties will not be registered separately.
Debug Message: RegisterFont: Font with file: Stardock-BaiJamjuree-Extended-SemiBold.ttf, face index: 0, size 16 ALREADY registered, ID of 1086650518 with same properties will not be registered separately.
Debug Message: Initializing Fonts - complete
Debug Message: Initializing Direct3D
DebugMessage: Particle Engine Created.
Debug Message: Adding DXSAS clean up function
Debug Message: Initializing device
Debug Message: DrawManager InitializeDevice
Debug Message: Creating renderer
Debug Message: Initializing Direct3D 11 Renderer
Debug Message: Creating FBX animation core
Debug Message: Enumerating device settings
Debug Message: CD3D11RendererSettings::Enumerate: Preferred adapter is 0
Debug Message: CD3D11RendererSettings::Enumerate: Creating DXGI 1.1 factory
Debug Message: CD3D11RendererSettings::Enumerate: Enumerating adapters
Debug Message: CD3D11RendererSettings::Enumerate: adapter enumerated
Debug Message: CD3D11RendererSettings::Enumerate: Adapter 0
Debug Message: CD3D11RendererSettings::Enumerate: Description: NVIDIA GeForce GTX 680
Debug Message: CD3D11RendererSettings::Enumerate: Vender ID: 0x10de (4318)
Debug Message: CD3D11RendererSettings::Enumerate: Device ID: 0x1180 (4480)
Debug Message: CD3D11RendererSettings::Enumerate: SettingsLevel: 3
Debug Message: CD3D11RendererSettings::Enumerate: Dedicated Video Mem: 2104688640 bytes
Debug Message: CD3D11RendererSettings::Enumerate: Dedicated System Mem: 0 bytes
Debug Message: CD3D11RendererSettings::Enumerate: Enumerating outputs for adapter 0
Debug Message: CD3D11RendererSettings::Enumerate: 119 display modes found for adapter 0, output 0
Debug Message: CD3D11RendererSettings::Enumerate: Adapter 1
Debug Message: CD3D11RendererSettings::Enumerate: Description: Microsoft Basic Render Driver
Debug Message: CD3D11RendererSettings::Enumerate: Vender ID: 0x1414 (5140)
Debug Message: CD3D11RendererSettings::Enumerate: Device ID: 0x8c (140)
Debug Message: CD3D11RendererSettings::Enumerate: Dedicated Video Mem: 0 bytes
Debug Message: CD3D11RendererSettings::Enumerate: Enumerating outputs for adapter 1
Debug Message: Selected Adapter Description:
Debug Message: Description: NVIDIA GeForce GTX 680
Debug Message: Vender ID: 10de (4318)
Debug Message: Device ID: 1180 (4480)
Debug Message: Choosing initial renderer settings
Debug Message: Game resolution: 3440 x 1440
Debug Message: Desktop resolution: 3440 x 1440
Debug Message: Initializing Renderer APIs
Debug Message: (CD3D11Renderer) Initializing driver
Debug Message: CreateDeviceAndSwapChain
Debug Message: DirectX Feature Level: DirectX 11.0
Debug Message: Device SUPPORTS raw and structured buffers
Debug Message: Initializing 2d screen space effect
Debug Message: Device is now ready
Debug Message: Registering text renderer icons
Debug Message: Creating SDF animation core
Debug Message: Shell initialization complete
Debug Message: Shell Initialized
Debug Message: CGalCivShell::RequestInitializationState from: Invalid to: Uninitialized
Debug Message: Found texture atlas. Skipping generation.
Debug Message: Loading texture atlas 0
Debug Message: LoadTextureAtlasIndexFromMem: LOADING TEXTURE ATLAS FILE: D:\SteamLibrary\steamapps\common\Galactic Civilizations IV\Screens\Atlas\Atlas.dxatlas
Debug Message: LoadTextureAtlasIndexFromMem: SUCCESSFULLY LOADED D:\SteamLibrary\steamapps\common\Galactic Civilizations IV\Screens\Atlas\Atlas.dxatlas
Debug Message: Finished loading texture atlas 0
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 989680
Debug Message: CGalCivShell::RequestInitializationState from: Uninitialized to: Initialized
Debug Message: Creating anchor win
Debug Message: Create popup manager
Debug Message: Initializing Sound
Debug Message: Initializing bink
Debug Message: Initializing bink threads
Debug Message: Initializing bink sound
Debug Message: Initializing bink resources
Debug Message: Initializing bink effect
Debug Message: LoadCoreShipDesigns(): INFO: ShipDesignDirectory=D:\SteamLibrary\steamapps\common\Galactic Civilizations IV\Designs
Debug Message: LoadCustomShipDesigns(): INFO: ShipDesignDirectory=C:\Users\Magnus\Documents\My Games\GalCiv4\Designs
Debug Message: CGalCivShell::RequestInitializationState from: Initialized to: LoadingContinentTextures
Debug Message: Creating initial screens
Debug Message: Create setup screens.
Debug Message: CInitializationGfxListener::OnLoadContinentsTextureTailA
Debug Message: CInitializationGfxListener::OnLoadContinentsTextureTailB - All continent per-pixel data is now available
Debug Message: Creating remaining screens
Debug Message: Set mouse
Debug Message: Set update timer
Debug Message: TachyonSystem: Starting initialization
Debug Message: CInitializationListener::OnSetContinentsPerPixelDataTail
Debug Message: CGalCivShell::RequestInitializationState from: LoadingContinentTextures to: CreatingContinentData
Debug Message: Popup Manager Update: Unhiding FullScreenBink
Debug Message: TachyonSystem: Initialization successful
Debug Message: TachyonSystem: Starting authentication request
Debug Message: TachyonSystem: Successfully retrieved cached authentication response
Debug Message: TachyonSystem: Starting encrypted app ticket request
Debug Message: TachyonSystem: Successfully retrieved encrypted app ticket response
Debug Message: CInitializationGfxListener::OnCreatingContinentsTail
Debug Message: CInitializationListener::OnSetContinentsDataTailA
Debug Message: CInitializationListener::OnSetContinentsDataTailB
Debug Message: CGalCivShell::RequestInitializationState from: CreatingContinentData to: DoneCreatingContinentData
Debug Message: TachyonSystem: Successfully retrieved authentication response
Debug Message: TachyonSystem: Authentication Success
Debug Message: TachyonSystem: Starting profile request
Debug Message: TachyonSystem: Successfully retrieved server identity response
Debug Message: TachyonSystem: Server identity response successful (build: 2024-02-27 13:16:47 Developmental, identity: galciv4-api-tachyon.stardock.net, url: galciv4-api-tachyon.stardock.net)
Debug Message: TachyonSystem: Successfully retrieved profile response
Debug Message: TachyonSystem: Profile response successful (emailValidated: 3, emailUISuppressed: 0)
Debug Message: Popup Manager Update: Unhiding TitleWnd
Debug Message: Popup Manager Update: Unhiding NewGameWnd
Debug Message: MPAdapter::NotifyStartupTrace step #4 GalCivUI_StartNewGame
Debug Message: MPAdapter::NotifyStartupTrace step #5 GalCivUI_StartNewGame_ShowLoadingScreen
Debug Message: Popup Manager Update: Unhiding LoadingWnd
Debug Message: MPAdapter::NotifyStartupTrace step #6 CBeginGameProcess_OnUpdate_BeginQuickStartProcess
Debug Message: BeginQuickStartProcess (New Game).
Debug Message: CGalCivShell::BeginQuickStartProcess - NeedToRegenerateMap
Debug Message: STARTUP_STATE CreateMap 827.038452
Debug Message: Generate Small map with style Scattered using seed: 47918100
Debug Message: Picked 6 possible starting positions, 6 preferred, 0 forced
Debug Message: STARTUP_STATE CreateMajorPlayers 0.121515
Debug Message: CreateMajorPlayers - Major Races count: 6
Debug Message: Player 0 Terran Alliance ID 3 Human
Debug Message: Player 1 Drengin Empire ID 6 AI
Debug Message: Player 2 Yor Singularity ID 8 AI
Debug Message: Player 3 Torian Regime ID 10 AI
Debug Message: Player 4 Festron Hunt ID 12 AI
Debug Message: Player 5 Altarian Republic ID 14 AI
Debug Message: STARTUP_STATE SetLocalPlayerID ulPlayerID -1
Debug Message: STARTUP_STATE SetLocalPlayerID ulPlayerID 3
Debug Message: MPAdapter::NotifyStartupTrace step #7 CGalCivShell_BeginQuickStartProcess_CreateMapBeginPlayerSetup
Debug Message: STARTUP_STATE SetupPlayers 0.020059
Debug Message: MPAdapter::NotifyStartupTrace step #18 CMapSystem_FinalizeMapGeneration
Debug Message: Destroying obsolete ship design: Sniper
Debug Message: MPAdapter::NotifyStartupTrace step #19 CMapSystem_FinalizeMapGeneration_Send_MapGenerationComplete
Debug Message: MPAdapter::NotifyStartupTrace step #20 CMapGeneratorListener_OnMapGenerationComplete
Debug Message: MPAdapter::NotifyStartupTrace step #27 CGame_StartGame
Debug Message: TachyonSystem: Attempting to send match report
Debug Message: TachyonSystem: Game GUID: CD1CE52B-4A23-4105-9752-939257FB9FB6
Debug Message: TachyonSystem: Local PersonaID: AFA213F8-5081-487A-8660-7ED9A45940BC
Debug Message: TachyonSystem: Submitted match report
Debug Message: MPAdapter::NotifyStartupTrace step #28 CGame_StartGame_ShowMainWnd
Debug Message: StartGame 0.000000
Debug Message: Popup Manager Update: Unhiding MainGameWnd
Debug Message: MPAdapter::NotifyStartupTrace step #29 CMainGameWnd_OnStartNewGame
Debug Message: MPAdapter::NotifyStartupTrace step #30 CMainMapViewWindow_InitMapGfx
Debug Message: InitMapGfx Started...
Debug Message: InitMapGfx finished.
Debug Message: Building tech tree for node: MasterEngineeringTech
Debug Message: Building tech tree for node: MasterColonizationTech
Debug Message: Building tech tree for node: MasterTech_Warfare
Debug Message: TachyonSystem: Successfully retrieved match report response
Debug Message: TachyonSystem: Error: Bad result when sending match report (result: 2, type: 204)
Debug Message: Building tech tree for node: MasterCommunicationsTech
Debug Message: MPAdapter::NotifyStartupTrace step #31 CMainMapViewWindow_UpdateMapGfx_Send_MainMapGfxEventTypeLoadingQueueTail
Debug Message: Send MainMapGfxEventTypeLoadingQueueTail
Debug Message: Popup Manager Update: Unhiding CutsceneWnd
Debug Message: OnMainGameWndInitialize Handled
Debug Message: MPAdapter::NotifyStartupTrace step #32 CMainMapGfxListener_OnLoadingQueueTail
Debug Message: OnLoadingQueueTail 10.473326
Debug Message: MPAdapter::NotifyStartupTrace step #33 CGalCivDrawManager_ResetNewGameRenderCountdown
Debug Message: MPAdapter::NotifyStartupTrace step #34 CGalCivDrawManager_Render_Send_MainMapEventTypeInitializationComplete
Debug Message: MPAdapter::NotifyStartupTrace step #35 CMainMapListener_OnInitializationComplete
Debug Message: OnInitializationComplete 0.170371
DebugMessage: About to auto save.
AppMemory: 5256409088 bytes
MemoryLoad: 43 percent
AvailablePhysicalMemory: 19364126720 bytes
AvailablePageFile: 18775142400 bytes
AvailableVirtualMemory: 140723291951104 bytes
DebugMessage: Deleting save game. Curr. Memory Usage: 5256409088 bytes
DebugMessage: About to save.
AppMemory: 5256413184 bytes
AvailablePhysicalMemory: 19364298752 bytes
Debug Message: Game Saved.
Debug Message: MPAdapter::NotifyStartupTrace step #22 GalCiv_SaveGame
DebugMessage: Finished saving.
DebugMessage: Finished auto save. Memory: 5525348352 bytes
Debug Message: MPAdapter::NotifyStartupTrace step #36 CTurnListener_OnInitialized
Debug Message: OnInitialized 0.540857
Debug Message: MPAdapter::NotifyStartupTrace step #37 CTurnListener_OnInitialized_InitialChecksum
Debug Message: SetAITrigger
Debug Message: Started Skirmish
Debug Message: Start AI Planning turn 1
Debug Message: End AI planning turn 1
Debug Message: MPAdapter::NotifyStartupTrace step #23 GalCiv_OnFinishZippingSave
Thanks MagnusOlsson, our engineers are investigating currently. I'll update here when I know more.
Any updates?
Hi,
I've been assigned to look into this.
There's nothing obvious in the debug.err file to indicate why you're crashing, so if we can get a crash report, that will help us to fix this issue. You should have a hidden folder C:\ProgramData\Stardock\Galactic Civilizations IV - Supernova (or whatever drive Windows is installed to) which may contain a crash dump if it's still saving the file even if it's not popping up the dialog.
The last thing reported in the debug.err was that it was attempting to create the first turn autosave file. You were only generating a small map, so I wouldn't think that this would be an issue of running out of memory, but possibly some kind of file system error isn't being handled correctly. Are you able to save custom factions or ship designs?
Hi. Yes there's a folder with debug stuff. Loaded it all to Dropbox here:https://www.dropbox.com/scl/fo/z7jhsxkhnwgmoh5pviajz/h?rlkey=a9nk9acyuathpd2t8qzyjufdc&dl=0
Thanks! The crash is happening in your video driver. It looks like you have the final retail version of the driver according to the diagnostics file in the crash zip, so you probably won't be able to update it. There's a prefs.ini file in your My Games\GalCiv4 folder. Try renaming that so that the game will recreate it with the default settings and see if you can get into a game using that. I'll also ask one of the graphics engineers if they have any suggestions on which settings might be causing you issues.
OK, here are some suggestions of settings you could try changing if resetting to defaults doesn't help:
Try turning off Point Lights
Try a smaller resolution.
Turn off "Enable Bloom"
Turn off "Trails"
Turn off "Enable Gel UI"
I know what resolution does but the other 4 are above my pay grade.
Thx with my old eyes that tells me how to dull some of the brightness.
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