With the Start11 v2.05 (was 2.04) beta release today, we are creating this thread so that users can report any observed issues.
Obtaining the beta:
Object Desktop members can get the beta from within Object Desktop Manager with 'show beta downloads' enabled:
Individual purchases (as well as Object Desktop Members) can also be obtained from your account page:
https://store.stardock.com/myaccount/products
Reporting an issue:
Please include the following for anything found:
Exact Windows version \ build (winver.exe)
Detailed steps to recreate the issue seen
Screenshots and videos are very helpful. Videos can be uploaded to a cloud drive service (GoogleDrive, DropBox, OneDrive, YouTube), with a shared link included in your post. Images can be copied and pasted directly into a post.
If there are specific apps that the app does not work (well) with, please note what apps and their exact versions. If any app is not common, a link to a trial version would be appreciated.
Thank you for your interest and any time you put into making Start11 v2 a better product.
I have a similar issue but I cannot see the V2 download on my downloads page. I was able to download the trial version and add my key there but because I cannot see the v2 download, I cannot try out the beta.
Hello,Sorry to hear you are having issues. But, you're having similarity toward which issue? Also, did you recently purchased Start11 v2?
Thank you.Basj,Stardock Community Assistant.
Sorry, I wasn't clear. I upgraded from V1 to V2 but V2 does not show up on my downloads page, so I cannot download the beta.
Thanks,
R
If you already purchased the V2 upgrade, and it does not appear in your account product page. Please raise support ticket using the link below, use the product not receive option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.
https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13
ThanksBasj,Stardock Community Assistant
Thanks! Ticket entered.
Got it. Thank you for providing this information.
In "borderless full screen mode" with the Direct X, Vulkan and OpenGL API (e.g. in games), the Start 11 taskbar is not hidden, as would normally be the case with the standard taskbar. However, it works correctly in non-borderless full screen mode! Can the logic also be adapted for borderless full-screen mode?
It should be identical to without Start11 as Start11 doesn't provide the bar itself.
Is there a specific game you are having this problem with as thats not normal.
Alex, clearly we have let you down multiple times and the situation is beyond repair.
I have issued you a refund for Start11 v2.
I am sorry our product did not work for you and that you found our commitment to our clients lacking.
I agree. I think using a forum is better in many cases. Often times many problems have already been resolved or involve simple solutions such as a setting change. Not to mention I would wager there are way more users who can help. Of course it doesn't work in every case (sometimes a bug is a bug) but it's nice to have many people working on a problem. I'm not sure what other system would be better. Different maybe but better maybe not.
The forums are indeed the best place to aggregate feedback about a product release. Most issues have a beginning (the report), a middle (it being worked by many), and an end (a resolution). If more proof of this is needed, look no further than Reddit.
However, one thing I will try is to update the 'known issues' portion of any release thread when I place a ticket for confirmed issues (I do this in the thread itself, just not that 3rd post all the time). With that, its easier for a (new) person to readily see if their issue was reported and that it was logged internally.
Sean DrohanStardock Product Lifecycle Manager
Well. Even with this error. Did I requested a refund?.
I appreciate your intentions but I'm using the software on 2 machines that are now disabled. You should have asked me if I wanted a refund.
I'm not satisfied with the way you handle bugs but I certainly do not think you have a useless product so as to demand a refund.
The problem here really is not the product. The problem is that you sometimes leave users complaining for a bug in a forum without any answers and we have to scavenge the whole post to find any reference.This makes users mad for no reason. You should at least publish a list of "detected bugs, recognized bugs" for us to check at the start of the post. If my bug were on that list and you mark it as "working on". I wouldn't be here complaining at all. It's being ignored because the system in place here makes it really difficult for you and us, to be in-sync.Honestly, it's not your fault as developers, you just need to improve this bug reporting and feedback thread.Please undo my refund. I've never wanted this. In fact the sole fact that you decided on your own to refund my order without even asking me what I wanted just tells you there is a disconnection between developers and users.I want to be taken into consideration. I want that if anyone of us have an issue, that you can identify it and post the "known issues" at the start of this thread. That will at least effect good change, so we don't have to scan the whole forum to see if the issue was finally solved.A little more communication on your end can really go a long mile in solving this issue. Please take my feedback, I'm not mad at you, I'm not mad at your product, just the way things are handled on these feedback threads.
That will indeed HELP A LOT. You wouldn't had any problems with me, have I known that my issue has been logged and being worked on. I do understand that bugs needs time to be fixed. Please do this.
You can also edit the first post when a new confirmed bug is logged by you. This way we can all know the "known bugs" by just consulting the first post.
I cannot undo a refund.
In a variety of ways, in several posts, you noted that we were grossly inept, our communication nearly non-existent, and that Start 11 v2 was 'half working'. So that you did not feel the need to keep posting about how inadequate you felt our company and products to be, a refund was viewed as a mercy and appropriate.
Again, we are very sorry we have let you down, Alex.
Realistically, the forums are the most powerful tool to use. Any alternative is going to take away a lot of progression's in resolving issues. This is because there are a lot of intelligent people that use stardock software. Diagnosing and reproducing issues is never going to be clear cut and dry. Truthfully there is never going to be an instance that one person is going to be able fix 100 percent of the issues that may come up. We need the communities support, a lot of the times it will be a non stardock employee that jumps in and diagnosis the issue or figures out what is going on. The forum community really is invaluable.
I do understand that navigating the forums can be tricky for people, but even then if someone is confused users here are always ready to help. A ticket system would only be a step backwards.... Stardock has it right here. So I have to agree with Sean.
Realistically, the forums are the most powerful tool to use. Any alternative is going to take away a lot of progression's in resolving issues. This is because there are a lot of intelligent people that use stardock software. Diagnosing and reproducing issues is never going to be clear cut and dry. Truthfully there is never going to be an instance that one person is going to be able fix 100 percent of the issues that may come up. We need the communities support, a lot of the times it will be a non stardock employee that jumps in and diagnosis the issue or figures out what is going on. The forum community really is invaluable.I do understand that navigating the forums can be tricky for people, but even then if someone is confused users here are always ready to help. A ticket system would only be a step backwards.... Stardock has it right here. So I have to agree with Sean.
I'm not against using forums for this. I've suggested what could be done to improve it.
I cannot undo a refund.In a variety of ways, in several posts, you noted that we were grossly inept, our communication nearly non-existent, and that Start 11 v2 was 'half working'. So that you did not feel the need to keep posting about how inadequate you felt our company and products to be, a refund was viewed as a mercy and appropriate.Again, we are very sorry we have let you down, Alex.Sean DrohanStardock Product Lifecycle Manager
I've let my frustration run over. I'm sorry for that. Not my intention. I apologize for what I have said. I will re-buy the product. Let's start over.
We all make mistakes.
Good on you.
We are always here to help the best we can. Sometimes it just takes time to fix things
Quoting alexvojacek,
I've repurchased it. Please don't refund again lol. Promise to behave.
Thanks for the positive feedback!
after installing the beta I have been experiencing this problem for a few days
the notification center opens like that, very annoying and can it be solved? Thank you
Hello,Sorry to hear you are having issues. Please try uninstall Start11, reboot immediately after uninstall finished. Redownload the installer again, reinstall that one. Reboot again right after installation done. Retest it and report back.
ThanksBasj,Stardock Community Assistant.
Hi, is there a way to set the interface language back to English? There are some things in the German translation that I cannot understand... I can help to improve (if i only understood what it means . cheers, Chris
Deleting the de.lng file from:
C:\Program Files (x86)\Stardock\Start11\lang
Will have it default to English.
Strangely after installing the beta version I encountered this problem, I uninstalled and restarted but nothing the problem persists.
I also tried to install the official version again but now I'm having this problem with that version too
I repeat, before I installed the beta version there wasn't this problem, now you don't want to remove it anymore even when installing the official version.
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