Object Desktop was alerting me to some updates to the apps I have installed. When I opened OD, the updates were noted, but also Object Desktop itself said, "Renew". So I clicked that button at got to a 404 on the Stardock site saying:
Product Not FoundWe're sorry, the product you requested is no longer unavailable.
Hmm. Double negative notwithstanding, what's up with this?
Yes, all Subscription services must have an opt-out system. Consumer Law demands no less.The "auto renew" process is simply the easy way for most customers who actually do renew annually...
Yes, how is detailed here:
https://support.stardock.com/space/SHC/1544388616/Stardock+Software+Subscriptions#How-to-cancel-\-pause-a-subscription-auto-payment
Sean DrohanStardock Product Lifecycle Manager
As noted, its not a 'big' difference, its the only difference
Which makes it a big difference. The two aren't mutually exclusive.
But I get your point, Sean. Just trying to add a bit of levity.
As Jafo correctly states, it is required by law.
What isn't required by any law or policy is:
Would the original Classic Desktop subscription still qualify as a Classic Desktop subscription after an opt-in to the auto-renewal, a cancellation of the auto-renewal, and then opting back into a renewal at a later time after the lapse?
To which Sean has answered:
There is no situation that can be posited where a Classic Subscription loses its designation or well-established attributes.
I tried setting this all out in a real world example earlier in the thread, which is better summarized by this post:
But a lot of it got lost in the minutae and my wording, so it's nice to see things a bit more simply stated as has been done in this thread and by Sean's post above.
Again, huge shoutout to @sdRohan, @Jafo, @basj0, and @BradSams for all their clarifications in this thread and others.
https://support.stardock.com/space/SHC/1544388616#How-to-cancel-a-subscription
This URL is now incorrect. Or rather, it does not have the proper anchor, since the documentation has been changed since it was originally posted. Clicking this link does not lead to the correct portion of that documentation.
The correct URL is:
https://support.stardock.com/space/SHC/1544388616#How-to-cancel-\-pause-a-subscription-auto-payment
On a different but related note, I think some of the issue or issues have been that the support documentation - especially the "What is an Object Desktop Subscription" document - is attempting to do a lot of clarification in essentially a single thread, which might be where people are getting lost.
Maybe having support documentation JUST for Object Desktop Classic as an entirely separate document, with all the terms and policies spelled out just for Object Desktop Classic, might be a better approach? Then an entirely separate document for all new purchases starting June 1 with whatever label Stardock wants to call that product, and all the terms and policies spelled out for that in single document as well. Linking to one document that has explanations for both products might be the confusing part for some.
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