It seems that when you bought the 5-pack of Start11, it doesn't link to the proper downloadable file (which would probably be the same as if you bought a single license). Instead, when pressing the "Download" button, it says:
Hello alex53342,Sorry to hear you are having issues. Need to know, if the error happen when you download directly from your product account page? https://store.stardock.com/myaccount/products
ThanksBasj,Stardock Community Assistant.
Yes, that's why I posted exactly that link.
Just tested it and it is working for me. Maybe try different browsers.
Thank you,
Basj,Stardock Community Assistant
This is clearly a problem on your end, using the "wrong" browser and then not getting the correct file can't be a user/client issue. I also verified it happening in a different browser (Chrome 96.0.4664.110, Edge 96.0.1054.62).
Besides, I really don't care that much about it, as it is probably the same executable ("Start11_setup.exe") delivered when selecting the trial version anyway. This was just feedback so you can fix a bug on your website, but I am really baffled by the amount of incompetency here. The HTML delivered by your server, over a secure HTTPS connection to my browser is your responsibility, not user responsibility. Namely the HTML is as follows:
<a id="_Content__Products__CategoryRepeater__ProductsRepeater_0__DownloadGroupsRepeater_2__DownloadsRepeater_0__Link_0" class="bvlbutton blue" data-version="Latest" data-filesize="" data-comment="" data-filename="Start11 5-pack" data-changelog="" data-status="" href="../Controls/myaccount/This%20product%20is%20not%20yet%20available." data-hasqtip="6" aria-describedby="qtip-6">Download</a>
Hello,I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.
What is 5 pack?
I believe its referring to the 5 active installs.
If you use the like in an in-private \ incognito window, does it still happen?
Sean DrohanStardock Support Manager
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