When I start the installer I see this:
This is a last week Windows 10 installation, I rebuilt my PC and wanted to run fences that I used to run before the rebuild.
How to proceed?
Hello,
Sorry to hear you having issues. Please redownload the installer from your account and try again.
Thanks
Basj
Stardock Community Assistant
I've already done that.
File: Fences_3.09_setup_sd.exe
SHA256: 92235DA746A26B69A05ED67D9CCF2113996F9EA38DB6B39D41665FB52847394B
Any other tips?
Need more information,
1) Windows version. Use Winver.exe to get the full version numbers.
2) Language installed
3) Anti virus product installed.
Thank you,
Basj,
Thank you for that. Windows 10 1903 build 18362.113. Stock standard Windows Defender.
(Russian)
Please try these steps : https://forums.stardock.com/486084/fences-support-faq#reinstalling
Make sure to reboot after the purge. Install using the latest version you download from your account. Reboot again and retest. Report back here.
Followed the steps, it made no difference. Please let me know, if this information is not enough.
I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.
Stardock Community Assistant.
Sorry to hear you are having trouble.
I cant reproduce what you are seeing - even with changing languages. You are getting the install from your account page, yes?https://www.stardock.com/support/productkeyretrieval
https://store.stardock.com/myaccount/products
If you create a new Windows Admin account, then try to install, does it still happen?
----------------Sean DrohanStardock Customer Service Manager
Hello, and thank you for getting back to me
I cant reproduce what you are seeing - even with changing languages.
I'm sorry to hear that, I see how this can hinder troubleshooting
You are getting the install from your account page, yes?
Correct, I posted the SHA of the executable I'm using earlier in this thread, if you'd like you can check if it matches the expected one.
Yes.
Please let me know what are the next steps.
Cheers,
Andrew
So here is the thing.
There is a "new" check box called "Beta: Use Unicode UTF-8 for worldwide language support". In the administrative language settings for Windows 10. It was initially include in insider build (that I did not have) in April 2018 but it is present in the normal build of Windows 10 1903. I checked this box when I configured Russian language after recent Windows 10 reinstall.
Unchecking this box, allows to get past that screen in the OP. The problem is that in 2019 the installer program fences uses still does not have proper unicode support which is the real source of the issue. I wish stardock updated the installer to one that has a proper unicode support (or just do it in English).
The installer is still seems bugged since it displays the UI in Russian but cannot find the license file on this language. Thankfully though, it does not prevent the installation.
=======================
Go to All Settings -> Time & Language -> Language
Then "Administrative Language Settings"
You will see something like this:
Click "Change system locale"
Make sure that "Beta: Use Unicode UTF-8 for worldwide language support" is unchecked. If you unchecked it and clicked OK you will be asked to reboot. Do this.
When coming out of the reboot you will be able to run the installer again. This time it will look like this:
If you read Russian this is almost passable except the Error in the text area. However following the prompts allows the installation to complete.
If you want the "Beta: Use Unicode UTF-8 for worldwide language support", you can go back, check it now and reboot again. The issue seems to be scoped to the installer only and does not affect the actual fences program.
Additional reading:
https://en.wikipedia.org/wiki/Unicode_in_Microsoft_Windows
https://news.ycombinator.com/item?id=15710685
https://wiert.me/2018/12/04/utf-8-support-for-single-byte-character-sets-is-beta-in-windows-and-likely-breaks-a-lot-of-applications-not-expecting-this-via-unicode-in-microsoft-windows-utf-8-wikipedia/
https://www.tenforums.com/software-apps/110704-unreadable-non-ansi-characters-notepad.html
This is now resolved.
I have forwarded your finding to Stardock Support team for their review. We really appreciate your feedback and patience.
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