The game will not launch for me. All OTHER games I have, do. When launching a NEW GAME, it displays the yellow space ship screen for a couple seconds than bombs out to my desktop. This is the 5th time, and about 2 hours spent trying to get it to work.
What I've tried?
1. Uninstalling and reinstalling the game
2. Clearing download cache in Steam
3. Uninstalling/Reinstalling Steam
4. Rebooted, a lot.
I have updated video drivers, a GeForce GTX 1080 and a Core i7-7700k CPU.
I'd of hoped you folks at Stardock would have tested this game before launch, because it certainly doesn't seem like it to me.
Last issue resolve "An error occurred while attempting to determine the IP address of the TCP Server's socket for accepting connections: 126"
Increase virtual memory allocation....Windows event services indicated this issue.
It seems practically every game has people at launch with various crashes and ultimately it's traced back to their manually messing with page file size.
People who write those stupid "tweak" guides really do a disservice to the general populace.
Anybody who has manually adjusted their page file needs to put a sticky note on their monitor reminding them to turn it back to Windows-managed as the very first troubleshooting step every time they have a problem with any piece of software.
I totally understand your frustration, and I share it, but there are only a very few people that are seeing crashing issues at the moment. Its our job to make sure we work to fix yours - and we will.
I want you to try one more thing before I have you place a ticket to get more info.
On your PC, do a Windows search for: powershell
at the prompt, type:
wmic computersystem get automaticmanagedpagefile
It will look like this:
Tell me if yours says TRUE or FALSE
Thank you again for your patience.
----------------Sean DrohanStardock Customer Service Manager
Verified 3 times, complete uninstall and reinstall, followed steps from faq, checked pagefile, still no love.
You said in a prior post:
But did you try the Purge option (not the most fun as it means nuking everything and redownloading).Its the last item here:https://forums.starcontrol.com/491043/star-control-origins-support-faq----------------Sean DrohanStardock Customer Service Manager
Yes, when I uninstalled it I followed the purging the game installation instructions from the faq.
Error:
D:\BuildM_SCO_MainStage\Main_Stage\Apps\StarControl\Source\Main.cpp Line: 907
Swap Chain Present Failure:
(887a0005) Unknown error 0x887A0005
Device Removed Reason: Device Hung: (887a0006) Unknown error 0x887A0006
See C:\Users\Gamers\Documents\My Games\Star Control/SwapChainPresentFailDump.xml for details
This game is going to cause me to go Futsie!
these are just the errors from yesterday!
Did another purge uninstall, reinstalled to another Steam library (I have 2), and the game still crashes 0-2 seconds after I try and launch it.
Can you send over your run log?
Followup: what OS is this on by chance?
So AutomaticManagedPagefile returned False for me.However my pagefile ist set to use one automatic sized pagefile on F (my secondary SSD).
I've never had a problem with this setting and I've played literally hundreds of games and executed hundreds of programs without any issue related to this, it is only Star Control that trips up on this.
Also I have 32 GB of RAM, why is it swapping to page file at all?
Just to shoot in here... Looks like the issue is gfx card related (or motherboard and gfx combination). https://www.google.no/search?client=opera&q=Device+Hung%3A+(887a0006)+Unknown+error+0x887A0006&sourceid=opera&ie=UTF-8&oe=UTF-8Try to upgrade driver or alternative drivers Also, looks like some people solved their issues (other games thou), by adjusting graphics settings to full on everything.
I started playing yesterday on my Surface and it works like a charm. Hope you'll figure this out bud, this really gives you the feels of Star Control II.
it looks like your page file maxes out at 2 gigs.
With 32gigs of main ram, you should be fine. We are just trying to troubleshoot here.
Rosmani and the others here with difficulties,
I work on wholesale in the landscape industry and Ill give you a bit of advice. When I hear a customer blaming my product is faulty I point to the thousands of units in our yard from the original block, and go nope, nothing wrong here must be the 'expert' who installed his material in the ground and how its being watered.
There are literally tens of thousands of PCs playing the game right now. I played it from Alpha thru Beta to Launch. If there was a piece of buggy software (in SCO) YOUR problems would be replicated thousands of times over. So lets just work from the assumption that YOUR PC is the problem NOT the software.
I do not work for Stardock so I take great pleasure in saying something customer service would love to say...
Hope your issue is worked out.
it looks like your page file maxes out at 2 gigs. With 32gigs of main ram, you should be fine. We are just trying to troubleshoot here.
No, it uses 2 gigs, the maximum is "system managed" with a upper bound of 41859 MB.
Anyway, I put the entire thing on auto, rebooted and no dice, game still won't start.
Sorry to hear that. Have you had time to work through the support FAQ here:https://forums.starcontrol.com/491043/star-control-origins-support-faq
Please let me know the results of those efforts.
Sorry to hear that. Have you had time to work through the support FAQ here:https://forums.starcontrol.com/491043/star-control-origins-support-faqPlease let me know the results of those efforts.----------------Sean DrohanStardock Customer Service Manager
I already did a couple of days ago and posted the result in a forum thread that went ignored. But here it is again:
I uninstalled and reinstalled
I verified the game cache
I updated to 18.9.2 AMD Drivers
I rebooted
I checked if "My Documents" are on C, which they are.
I tried running the game directly
I tried renaming the settings file ( but there is none, only a saves folder that I assume got Steam Cloud'ed over from my Laptop)
None of it helped.
I already did a couple of days ago and posted the result in a forum thread that went ignored. But here it is again:I uninstalled and reinstalledI verified the game cacheI updated to 18.9.2 AMD DriversI rebootedI checked if "My Documents" are on C, which they are.I tried running the game directlyI tried renaming the settings file ( but there is none, only a saves folder that I assume got Steam Cloud'ed over from my Laptop)None of it helped.
Thank you for that, Berserker55. The one thing you did not mention is if you did the 'clean boot'. Believe me, I get that its not fun to do but I / we want to see if, out from under your current Windows account and running apps / settings, that the game will run. If so, it's just a matter of figuring out what is causing it to not under your normal profile.
Again, we realize this is not an enjoyable effort so thank you for any attempted.
Sean DrohanStardock Support Manager
Holy smokes! Did you say you work in the landscape industry?! Well Ill be... Nothing like a top tier pro like you to point out technical problems with a spankin' brand new PC title. All this time I've been expecting software to work (professionally testing it since 1997) and hitting up the devs to fix the problems I thought they were responsible for, when, in reality, the CODE wasn't the issue, it was ME!
All these games that work, except SC:O, and it has to be my machine? C'mon, man. A game SHOULD NOT blow chunks when changing the resolution. Or launching. Or loading. Or saving... you get the picture. The most basic functional test process at ANY software firm would include thorough platform testing on a variety of PC setups. In the course of testing, they also get to measure and evaluate against a slew of other metrics regarding stability, performance, security, usability, accessibility, and others. They test using Radeon, they test using nVidia, they run it against slow and fast machines alike, they take notes, they update code, they change hardware, and they rinse and repeat until what they have is mature, stable software. It might not be the most fun, but at least it works and stays working as much as possible.
In the 20+ testing software, hardware, and firmware, experience has taught me a few things. If it walks, talks and quacks like a duck, it's probably a duck. If it easily and quickly blows chunks, locks up your system (that doesn't do this when NOT running said software), or otherwise fail at basic functions, then it's probably bad software and the devs have some work to do.
BTW - That first paragraph was tongue-in-cheek.. not meant to be mean Few, if any, wanted this game to succeed more than me. I'm an 80's kid and have remembered what absolute gems the original SC 1&2. In terms of writing, story, and sheer creativity and depth, those originals are unrivaled by even the best out there today (a contender would be Skyrim or Witcher 3). So when I say I'm disappointed, I'm not making it up.
But it's 2018 and software should effing work.
Looks like you're a German (I'm half and heading to Munich in two days).
Anyway... Do your C:\users\[loginName]\... Contain somewhat special/German character or spacing?
It might be some crappy SCO bug that screws this up, also maybe regional Settings. Try to make another login-user, very simple. No spacing, no special character. Like "SCO" or something. Also maybe try another regional Setting and start SCO from there.
I know that might be a blindshot, but I've seen many unexplained and wierd bugs through time. My username is short and just normal (english) letters.
PM me if you want me to send you my CFG files, to compare.
This kind of gives me flashbacks to my old GamingPc that was a mix of AMD CPU and a specific GFX card (think it was Nvidia, many years ago) card. It always crashed and gave bluescreens. After that computer I never vent back to AMD, sticking to Intel.
Thank you for that, Berserker55. The one thing you did not mention is if you did the 'clean boot'. Believe me, I get that its not fun to do but I / we want to see if, out from under your current Windows account and running apps / settings, that the game will run. If so, it's just a matter of figuring out what is causing it to not under your normal profile.Again, we realize this is not an enjoyable effort so thank you for any attempted.Sean DrohanStardock Support Manager
It does work under a new user - But I'm already annoyed that my windows is now asking me for login and password every time, so I killed that account again and now it's still asking me and am now headed for steam support to refund.
That is excellent news, at least the first part...
If the account is 'local', you can set it to not ask you for a password, Beserker55:
https://support.microsoft.com/en-us/help/14064/windows-8-sign-in-to-windows-without-password
Again, really pleased that you were able to get it to load but I do hope you reconsider the refund option.
That is excellent news, at least the first part...If the account is 'local', you can set it to not ask you for a password, Beserker55:https://support.microsoft.com/en-us/help/14064/windows-8-sign-in-to-windows-without-passwordAgain, really pleased that you were able to get it to load but I do hope you reconsider the refund option.----------------Sean DrohanStardock Customer Service Manager
The refund request is already made, not up to me now. The account is not local.
Well, I tried a few more things.
Sean you will remember that missing dll error from C++ 2015 we started getting? I uninstalled and reinstalled the redistributables, in order, with many reboots. I noticed that after installing 2017, 2015 disappears from add/remove programs and did some research, apparently this is supposed to happen as 2017 supersedes 2015.
And when we reinstalled the radeon drivers it said 18.5.1 is now installed instead of 18.9.2? I downloaded the full adrenaline edition of 18.9.2, ran the AMD uninstall program and reinstalled that. Interestingly enough at the beginning of the install it said it was installing 2015 redistributables, and after the install finished I checked and now I see the 2015 under add/remove program again. I also no longer got the missing dll error.
Unfortunately SCO still didn't run, even after applying today's update.
Duh, its on the end users machine that is having the issue and dozens that are not. Why am I not surprised someone who does Yardwork for a living has such vast understanding of IT.
The problem is on multiple machines I was able to get the same error on Three different computers. With different video cards and cpus. So I WAS able to replicate the issue.
I will be updating my video card on my computer later this week from a GTS 250 to a GTX 1050 TI. Hopefully it will work then. Though my main machine is capable of Skyrim, GTA 5, Star craft 2, and numerous other games. My steam library is around 105 games. The secondary machine used by my son Plays TF2, fortnight, gary's mod, and numerous batman games. So the machines should be capable just a setting issue I figure of some sort.
Leave IT to those who understand, and go mow a lawn.
Two things:
1. Please don’t insult each other.
2. Please remember that we work for you. So as long as you’re willing to try, so will we.
Also, we will be needing to send out some T shirts. Even if only 0.1% of the players run into this, that’s still hundreds of people. We need to figure it out.
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