Hi Guys,
I'm hoping to get some help here.
When I start Ashes Escalation and go into a Game, it takes me about 10-15 minutes to completely crash my PC into a hard shut down. It will boot up itself afterward.
After some investigations, I can safely say that every time I run the Ashes Benchmark, I can reproduce the issue within 20-40 seconds into the Benchmark.
With this, I fired up OpenHardwareMonitor and found out, that temperature is not an issue. Even when running a stress test on AIDA64 my GPU doesn't go over 63°C and my CPU stays and ruffly 68°C while being under 100% load.
- This was NOT happening with the old Ashes Game- I have already reinstalled my Graphics driver - All drivers are up to date and get updated by Driver Pack Solution
Also, does Ashes Escalation actually save the Benchmark when it gets interrupted in a hard shut down scenario?
Does anyone have any idea how this can happen, even though it doesn't in a stress test? What are things not covered in a stress test that could result in a hard shut down when running the Benchmark 20-40 seconds in?
Every bit of knowledge is appreciated. Thank you!
Machine powering off can only be two things, heat or PSU related.
I guess your name is key to my problem.
I have a 650 Watt Power Supply which currently supports:- Gigabyte GA-H97M-D3H- Intel Core i7-4790K- 8 GB DDR3-1333 DDR3 SDRAM (will be upgraded soon™)- NVIDIA GeForce GTX 970 (4 GB)- 3 Harddisks
Is there a way how I can test if my PSU is putting through enough juice?
650W should be enough for that system. Though it is not always just about the max Watts with PSUs.
Bad RAM can certainly cause BSOD, not sure about a hard shutdown.
Ashes is great at pushing hardware hard to get the best out of it, but it does mean some overclocked systems which are fine in other games can crash too, though again, not sure about a hard shutdown.
So if you have overclocks you could try without and if you are getting new RAM anyway you'll know then too. Not sure about testing PSUs, a google search might be in order.
You can use a multimeter, or use something like HWmonitor (http://www.cpuid.com/softwares/hwmonitor.html) to see what they are reporting.
What brand 650W PSU is this?
If it's an older power supply (i.e. made before the GTX 900 series was released) it may not be able to correctly handle that card. Not for the obvious reason of insufficient power, but because the power demand of those cards can be very spiky, and those spikes may trigger the overvoltage protection on such older PSUs (the sudden unexpected demand spike is treated as a short, basically).
I had the same issue sporadically in various games, since I'd originally built my rig a year or two before the GTX 970 came out. Unfortunately there is not always a direct correlation between your graphics settings and the card's power demand, so you can't guarantee being able to mitigate it just by lowering settings. If that's your issue, there isn't really anything for it but to buy a newer PSU which is designed with the card's behavior in mind.
No overclocks are running expect the features coming directly from the manufacturer (like Boost-Clocking etc).
You can use a multimeter, or use something like HWmonitor (http://www.cpuid.com/softwares/hwmonitor.html) to see what they are reporting.What brand 650W PSU is this?
Will check the brand when I get home from work, but the PSU is basically OLD. It would have been the next thing to change with the RAM. Is there any specific thing from HWMonitor you want to know or should I just try to monitor via the internal application feature for as long as possible before it dies?
If it's an older power supply (i.e. made before the GTX 900 series was released) it may not be able to correctly handle that card. Not for the obvious reason of insufficient power, but because the power demand of those cards can be very spiky, and those spikes may trigger the overvoltage protection on such older PSUs (the sudden unexpected demand spike is treated as a short, basically).I had the same issue sporadically in various games, since I'd originally built my rig a year or two before the GTX 970 came out. Unfortunately there is not always a direct correlation between your graphics settings and the card's power demand, so you can't guarantee being able to mitigate it just by lowering settings. If that's your issue, there isn't really anything for it but to buy a newer PSU which is designed with the card's behavior in mind.
I will ask the IT Department of my company. They should have at last a multimeter to check the PSU.
Basically, what are the +12v, +5v, and +3.3v reporting when you stress the system?
There is pretty much 0 chance of RAM being the culprit for machine power down, so, I would ask that IT department if they have any spare PSUs you can borrow to test them out.
Basically, what are the +12v, +5v, and +3.3v reporting when you stress the system?There is pretty much 0 chance of RAM being the culprit for machine power down, so, I would ask that IT department if they have any spare PSUs you can borrow to test them out.
Which is exactly today what I asked my trusted IT Shop. They will give me one for testing as they need to order new ones for selling anyways.
Sounds like Power Supply.. Do you happen to have a larger PS? Another thing could be over clock regardless of temp. Ive seen alot of reports, blurbs from Devs, Ashes does not like overclocking. As a tech, Id try the reinstalls, drivers etc, then hardware. First PSU, then memory, cpu, MB, HDs, CD drives. Is ashes the only thing that ever crashes?
I crash at the end of a game vs AI everytime. I kill last AI and I crash to desktop. It is consistant. I am also losing save games it seems. I only get 3 autosaves, and I can save game manually once, then it seems it just wont save the game. I check the Dir and its not there.. strange
Hi guys,
I was at my local IT shop and we changed the power supply. Everything works again. Thank you for the help and support.
The power supply has 650W, but always check on the back of the package how strong +12v, +5v, and +3.3v are supported.
Power supply loses performance over time. A tip I got from my friend: "Don't buy Corsair PSUs!" He says they seem to cause more often some problems.
Again thank you guys.
See you in ranked!
Glad you got it going. I think I have a corsair in one of my desktops and no problems there, but its one PSU.. I generally go with the 80+ psu.. Anymore I buy 750 watt or higher. Seperate 12, 5 and 24 rails.. You cant buy too big of a psu, unless you have a small case.. heh
In my opinion, if you buy 900+ PSU, you are just wasting money, don't you?
Depends on hardware. Run an AMD FX cpu, 2 AMD Video cards, a few drives and you may need close to 900 watts. I am running an FX 8320, ATI R9 380 4gig, 16 gig ram, 3 HDs, 1 SSD, 1 Blueray burner, on an 750 watt 80+ cert PSU.
Advice sounds good to me. I had a problem like that a few years back with a PC I built. I thought I was buying a safe brand when I got my Coolermaster GX 650W (Bronze 80) PSU; It turned out I wasn't, or at least that model wasn’t good. I did some research after having similar problems to you and came across a website of a guy that did thorough testing of PC PSUs. After reading some of his reviews I replaced the Coolermaster GX 650W PSU with a Seasonic G-650 (Gold 80+). The sudden reboots went away after that.
Some motherboard software has temperature monitors. If you run that and repeat your failure condition and temperature is within limits before the reboot then go for the PSU
GL
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