Hi,
Today I got the most annoying reply for my support ticket. How your support people could belive that my video card driver could cause an error that a shipyard doesn't work!!
I have worked with computers since 1980 and also been a supervisor for support team over 5 years. I'm shamed for you.
R. Jarmo
Hello,
I'm sorry that the response seemed unrelated to the issue at hand. However, after reviewing your debug, there was a glaring driver error that I had wanted to address before continuing on to your other problem. Perhaps, I should have elaborated more on this issue as it seemed unrelated to the problem.
Once again, I apologize for sending seemingly unrelated information.
With that, I have been since told that this error that you are reporting has been fixed for the next patch. I've also responded to your ticket with this information.
...Wow the venom people have for Stardocks support team.
Have any of you ever opened a support ticket with EA, Activision, or God help you Ubisoft? Kudos to StarDock for actually having a team that actually SUPPORTS their software.
EA, yes. Ubisoft, yes.
Ubisoft wasn't that bad. I got someone who understood the problem and fixed it quickly.
EA... multiple times... They should just tell their customers to "fuck off", it would be quicker, since it's obviously what they intend.
Stardock... never had a problem with tech support per se. I just think it ain't the most appropriate place to discuss game mechanics, as in point errors in logic, or UI enhancements, but that's the only way we can sort of make sure our complaints/reports are passed on to the developpers with all the info. I don't see this system as very practical, despite the support people's best efforts.
thanks for the fix. I hope it will correct my problem. I also will apologize for my message. I was very frustating for many differnt reasons yesterday and my message could be little too rough.
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