So, I preordered, and I wonder how the game will actually be delivered. I will be looking for it expectantly. Will it be a steam key by email, or do we need to sign into Stardock to get it? I can't see it being actually through steam as mentioned on the pre-order webpage, because I didn't enter any steam credentials.
If you ordered through Stardock store you will get a key for Steam.
That's my question. How will I get it?
Your key should appear on your store downloads page once it is available. You should get an email too, but it can take a while for them to all go out after the announcement so the store page is the quickest way if you're raring to play.
I bought Galactic Civilization III and Offworld Trading Company Founder Edition back in the fall of 2014, but there is no Order History and neither game shows up in the store downloads page.
What do I do?
Make sure you are logged in with the correct email/account, and if you are, contact sales@stardock.com and they should be able to help. If you still have the receipt email make sure to reference that.
Raring? I took a vacation day that day (well, I had to use it soon anyway)... for an early access game... that I preordered. What is wrong with me?!?
Trojan64 - Unfortunately I didn't find GC3 or OTC under your account under that username. Did you use another email address when ordering? It's quite possible they are under that email address. You should have a receipt for it under that email.
That is the weird thing, I cannot find an email receipt. This is so strange, because I know I bought GC3 and OTC together and registered GC3 to Steam right away. I remember because I was super excited that GC3 was finally 50% and decided to add on OTC for an extra $20.
I changed my password a couple of times in between, could that have anything to do with it?
It is strange I cannot find the email and it is double strange that my account name has no record of it.
Trojan64 - I've created a ticket for you so we can gather some more information. You should receive it shortly.
Alright Trojan64, you're all set!
I think I might be in a similar boat. I pre-ordered but the confirmation reciept email was sent to my PayPal email account and my Stardock account (different email) shows no mention of OTC; shows the other games I've bought tho (Fallen Ench., Sins etc.).
Here is what my account screen looks like, just so you know what to look for:
Thanks Tiger. I'm definitely not showing OTC on my Stardock account Games page. Something has gone adrift.
EDIT: Not Games page, Downloads. You know what I mean.
node10 - I've created a ticket for you. Be on the look out for it.
What a hero you are. I have all of the order numbers and wotnot if necessary.
EDIT: Is there somewhere that tickets can be viewed online?
EDIT EDIT: nvm; support email explains it all. Thank you.
Thank you The_Gear, I appreciate the help!
I can hardly wait you guys should release a day early for people who bought via stardock
When will it change from coming soon on the dowloads page? If the steam buyers get it earlier I wil not be a happy martian.
tom
In another thread, it was stated around 1:00, which for my time zone will be right when the countdown timer is done, so it shouldn't be too long after release, if not right to the minute.
yup be annoying if it hit steam before we get our keys lol
Got my key in advance of the release
thanks!!
Just got my key and activated via steam correctly.
Unfortunately, I cannot see it in my library, and there is no store page for the game either.
Do I need to wait for the countdown to end (1 hour) before being able to download?
The game won't be available until around 1pm EST.
There are many great features available to you once you register, including:
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