Hi,
Having suffered from a severe computer crash, I had to reinstall GalCivII Gold, TA and Impulse from scratch.
The problem is: Impulse does not recognize my registration key for GalCiv II and Dark Avatar -as there is no GalCivII Gold game to register on impulse.
Any idea on what's going on? I would like to reinstall the games I paid for...
Thanks!
Regards,
Palpatine/Yann.
Please email support@impulsedriven.com and start a trouble ticket for this. They will get it resolved for you.
Thanks for your advice.
BTW, is this normal not have any answer one week after submitting a ticket?
Our workload has been significantly higher lately, so response times have unfortunately suffered. We'll get to you as soon as humanly possible, I promise!
As a general note, try to avoid sending in multiple emails until you get a non-auto-response, as this will reset your ticket in line.
Well, no critics intended actually, I was quite worried and unused to Stardock support, wondering what are the usual waiting times. Same for multiple tickets, as I was familiarizing myself with Stardock Support.
Back to topic: my issue is now solved, thanks a lot to you all.
Thank you for coming back and posting that. It is nice, at least to me, to see these threads end on a positive note.
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