With the Fences 3.13 release, we are creating this thread so that users can report any observed issues.
Obtaining Fences 3.13
Object Desktop members can get the release from within Object Desktop Manager
Individual purchases (as well as Object Desktop Members) can also be obtained from your account page: https://store.stardock.com/myaccount/products
For guest check-out purchase (no account), from this link: http://www.stardock.com/support/productkeyretrieval
Reporting an issue
Please include the following for anything found:
Thank you for your interest and any time you put into making Fences a better product.
Hello,Please try purge and reinstall steps as mentioned here: https://forums.stardock.com/486084/fences-support-faq#reinstalling. Just make sure to re-download the latest version from your account. Reboot after the purged. Reinstall, and Reboot again after the installation. Retest it. Report back here.Thank you,Basj,Stardock Community Assistant
Did everything as instructed, and it's working fine now.
I hope this isn't something I'll have to repeat with each update though...
Could you please post a screenshot of the Fences version you have installed, the version of WPE, and images \ videos of the issues you are seeing?Thanks,Sean DrohanStardock Support Manager
Here are all the screenshots. Fences icons only show up when wpe is closed. Nothing I do in the fences settings makes them show up. I have also tried multiple wpe wallpapers. Uninstalled and reinstalled both fences and wpe.
By all the reports thus far here, you are the only one reporting that they are not working well together.
While a purge and reinstall would surely work to fix this for you, we want to see what you have for some settings before you do that.
Is Fences enabled in the UI:
Is it in the Startup - both of them:
If you turn off \ on Translucency, does it then work?
In Fences, do you have 'Quick-hide' enabled with this setting:
If "Always show..' is not enabled, and you enable it, reboot, do they then show?
Let us know and thanks.
Sean DrohanStardock Support Manager
That sounds like a good idea - until I check on my options in Deskscape. I don't see any 'Disable' option. What version do you get to use? Mine says it is 'up to date.' Mine is V. 11 Beta 4.
I uninstalled it and took a snapshot...and Fences displayed the snapshot just fine. So, where do I get the Deskscape with the 'Disable' option you show in your image? Any public release?
I can't find it either, I've got the same version of Deskscape as you, I even went through each "category" list on the left column, and click on "settings", and I've yet to find a "disable" anywhere... weird.
Basj,
You an update. I uninstalled Deskscape 11 (beta) and reinstalled it. And now that 'Disable Deskscapes' option does show up! And, using it works as you stated. Well, DskScpe is in beta, right? So, maybe this inconsistency will be corrected. (I do like the on/off slider that is available in WindowsFX if anyone is keeping track...since it is still in beta and all.
Any further suggestions are welcome, but you have solved the current problem with Fences 3.9.33 and the black screen snapshots!
Thanks,
Steve
Hello, great. As for further suggestion, nothing right now. Just that the layout snapshot still work and still restore as it should. Just the captured screenshot and thumbnail on it is with Black background. This is already acknowledge by Support and listed as known issue listed in this thread reply #1 https://forums.stardock.com/506116/get;3813229
Hopefully is will be iron out on the next release.
Thank you,
Basj,Stardock Community Assistant
By all the reports thus far here, you are the only one reporting that they are not working well together.While a purge and reinstall would surely work to fix this for you, we want to see what you have for some settings before you do that.Is Fences enabled in the UI:Is it in the Startup - both of them:If you turn off \ on Translucency, does it then work?In Fences, do you have 'Quick-hide' enabled with this setting:If "Always show..' is not enabled, and you enable it, reboot, do they then show?Let us know and thanks.Sean DrohanStardock Support Manager
Quick hide is not enabled. Everything else you pointed is as it should be. See this youtube link to see what I mean. I've already purged fences and wpe. Still not working.
Hello,Sorry to hear you are having issues.
If Quick Hide enable, reboot. Does the Fences appear? And does this same issue appear on any WPE wallpaper? Animated or none animated?
Fences and icons are gone, trying to rollback to older version or uninstall but getting file in use error
Icon titles in Folder Portals have become mostly transparent. Specifically, the white portion of the font is missing, but the drop-shadow is still visible. You can still read them, just barely, because you can see the letters by the shadows they leave behind.
Fences 3.13 (just installed minutes ago)
Edition Windows 10 ProVersion 20H2Installed on 2020-08-30OS build 19042.1165Experience Windows Feature Experience Pack 120.2212.3530.0
I had to take photos of the screen with my camera because the moment you try to take a screenshot, the text works fine. Seems like GDI isn't having an issue...
Photos plus screenshot - blurred out some details that aren't forum-appropriate.
To admins [pls delete post called: Fences. Five bugs of new v 3.1.3.3 I have created, because can't leave comment here, in appropriate branch]
Okay. So here I collected all bugs that happened with me in one place by priority of toughness for user experience. Most of them I have described above. But here I have decided to summarize all of them at the moment. And I did purge from the bat file before doing all of these actions, but it didn't give any positive effect. So here is bug list:
1) "SLOWMOTION". Don't know why, but I feel that workflow with installed Fences, just a bit slower on Desktop. For example it is hard to describe exactly, but in most actions it take more additional time. For example it happens when:
a) you create a selection area by left mouse (if in fences it is turned off to create new fences by left mouse.. looks like it still calculates something, even though).
Comparison example(left side witout Fences, right side installed Fenses)
b ) when you dragging Fences over the desktop, you can feel this delay, and even see that cursor going further than Fence.
c) when you replacing icons it took much more time than usually (~ additional second)
Example
d) when hover over and unfolding Fences, it feels that they a bit laggy(slow) opens, and not immediately. As I understood it related with content (more files it represent, more it effect).
On this recording it's might be not so laggy because I have opened this Fences before. But it specially tough feels after restarting system. Anyway, even in this example it have been stuck on one that I have not touch before. And even thought all other just slightly feels laggy too. But interesting thing that if you will repeat this action again a lot of times (feels stupid ) and again... in some moment they start behave more speedy (probably as it should be)
e) when you twice tap to hide all. It' visually seen how it like slowly laggy (steps) when hide, and hide moment starting not at one, but take just a second to begun (same in back direction).
It's looks like it process 1 second before start hiding all fences
I put it to 1st position of bed experience. I just really want and wich if it work so smooth and fast as native speed of desktop. And I'm new user of Fences and really not sure, maybe it was like that always (because I feel that it was in 3.12 and 3.10 that I have installed at first few days ago). What I mean that it would be really cool if in future they will get more fast responce (same as natural/usual in OS)
2) "DESTRUCTION HOTKEYS". I just pressed on this hotkey Ctr+Shift+F12 combination (I have used it for draw software and it's close to another one for screenshots.. so that's why how I faced with this bug)
And all Fences at once scattered and messed up on both desktop like if software was collapsed and closed. On left/right click it not react(like it was closed and not existed), and Fences options menu on right click not exist too. But when I start it from icon whole program options appears. But I can't restore position by previous state in options.
Another strange glitch.. that I be able to switch screens, and it looks like all this messy moves (small dots screen indicators appears at bottom of screen too, and show where exactly am I). But icons moves strange like moves and not moves at once... literally they stand on their places, and when I press ALT+arrow, copy of all icons moves in proper direction like it should, and all looks same at the end, because nothing is changed.
After restarting all looks okay. Only after that I found that if you press this hotkay again - all revert back to initial position and will looks like should. But all Fences areas is disappeared, and at same time response on mouse hover.
Interesting that if you drop some lebel from any explorer place to desktop(I have fence that collect all desktops items, maybe it's important, who knows) it all revert back and start show all fences as should be.
3) "MAGICAL GRAB-HAND". You can grab icons through other screens(if you have more then one) by simply diagonal move and drag from any free space(but over that spot, where on other screen Fences are located), and mess up you order in this case.
Here is example
4) "ANNOYING FLICKERING OPACITY". If you do you Fences opacity level les then 100% and them simply press outside on the desktop and press ALT button, they all will Flickering by changing to 100% at this moment of press this button(and loose at once win-transparency mode). And it's hinders and distracts when you change 'screens' by ALT+arrow combinations
5) "UNPROCESSING TEXT". I'm not sure if is this a bug or some sort of optimization? But it really feels like a bug. When you switch screens by ALT-arrows text bellow all icons at all new screens appear after 1 second. But the shadow of text is still seen. So that's why I think that it's a bug(because otherwise probably you will not upload shadows before original text)
Don't think that I'm indignant. Just really want help and hope you guys be able to fix all this issues. I really like the concept and how exactly it was implemented. Same that I'm searching for.
And could you please send me older stable build version 3.09 ? For reason if I will found some new hard bugs and will stuck with it. Until the new update comes, I will wait for the older one.
===========
[version 3.1.3.3]
Additional app installed: Groupy
Win10 pro 64-bit (version21H1/build OS 19043.1165)
2 displays [main is at the right side]
OK, I keep getting the pop up to update Fences. I have 3.0.9.11 and when I click the button to tell it to update nothing happens. After a few days of this I decided to check to see what is wrong and how to get it to update. I opened fences and went to configure fences and tried to update thru that method but again, click the button and .... nothing. Now I am glad that it hasn't updated. Seems like there are bugs all over the place. Truth is, my version does exactly what I need it to do. I'll leave it. Now, how do I stop that dang update reminder?
The wallpaper transition looks a little laggy is it because fence? And before stardock fence updates my wallpaper transition was missing. but after update it came back. just looks a little laggy. is it because that?
Hi, I've bought Fences a while ago, and yesterday I was prompted to upgrade to 3.1.3.3, I did and after rebooting I can not see my fences anymore.
It is vital for my work to organize the desktop and now I do not know what to do.
I'm running Windows 8.1 Pro
Please help
Carlos
Do not post you personal information in a public forum.
Please refer to reply#1 in this thread under "Known Issue" https://forums.stardock.com/506116/get;3813229
Upgrade pops up all the time(in the interval) even if already upgraded.
When I roll-down a fence, icons are in the lower layer of the desktop, instead in the upper layer. How to correct this?
What I mean is that if the desktop contains an open window and I roll-down a fence, its contents is "under" (covered by) the open window and part or all of the fence cannot be seen.
Is there a way to force that the roll-down function shows the fence's content "over" any other open window?
Thanks for support.
Hello I update to the new fence and now my old one is gone and I can't create any Fences at all
Sorry but the issue persists, I paid for Fences, I updated it as the software suggested but now I does not work, no fences on the desktop and no way to create them. Any help?
See if this works for you and report back https://forums.stardock.com/486084/fences-support-faq#iconsmissing
AzDudeStardock Community Assistant
check this link and see if this works fro you https://forums.stardock.com/486084/fences-support-faq#iconsmissing
and report back please .
Hello,
after upgrading to version 3.13, I'm experiencing a problem I wasn't able to solve. In some fences (specifically Folder Portals), the names of the files are completely unreadable, but in regular Fences they show up fine.
For a simple Folder Portal (single folder), the actual filenames are invisible; on another the filenames appear very dimly light, grayed out and very hard to read.
I think this is an HDR problem, because when I try to make a screenshot, the names are appearing (and if I move the fences to a non HDR monitor, they show up fine). However, it is worth to note that nothing else changed in my system, only the version of Fences.
I tried to purge and install this two times already, in case that would help... but didn't.
The easiest way to fix this would be to install a previous version, can you please provide a link for me to download the previous version (it's OK if it's a bit older too).
Thank you!
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