Recently one of my backgrounds got "stuck" and no other background would replace it when selected. Followed directions for "purge" and then a fresh install. No luck. The only background I can get on desktop is with Windows, not Deskscapes. Currently when I select a background in Deskscapes it says "Loading background preview" and the name shows, I can see the subtle changes in the header's color that usually happen when selecting one, but the preview never comes up, and applying doesn't work. Looking for a solution, I love Deskscapes, but this is frustrating. Thanks!
Hello,I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.
Basj,Stardock Community Assistant
Hello,
Sorry to hear you are having issues.
Try these settings changes in Deskscapes 10 .
Changing the Media Foundation to one of the two Direct Show setting .
Follow the image below . Also try updating your Codes to latest versions https://www.codecguide.com/download_k-lite_codec_pack_mega.htm
Direct Show settings here.
Try making these changes then Reboot and test .
AzDudeStardock Community Assistant
I have exactly the same problem. Also did clean reinstall using DSPurge file and followed all the suggestions by AzDude. Rebooted. Same problem persists. Any other suggestions?
Please try the Cleanboot steps mentioned here : https://forums.stardock.com/485954/deskscapes-support-faq#cleanboot
Thank you,
BasjStardock Community Assistant.
None of the above will work including getting any response from "Support".
Sorry to hear you are having trouble.
So you did the clean boot as well under a new Windows Admin account? You seem new to the thread - could you tell us what version / build of Windows you are using?
Sean DrohanStardock Support Manager
https://forums.wincustomize.com/495802/page/1/#3754281
Answered.
I am also suddenly having this issue. It worked yesterday, after rebooting today, can select and change still backgrounds but not Dreams. Dreams seem "stuck" on a previous Dream and will not release. Also right-clicking on a Dream in their folder and selecting "Set as Desktop Background" no longer works.
Hello
Would you Please do this PURGE: https://forums.stardock.com/485954/deskscapes-support-faq#reinstalling
Reboot and ReInstall the latest version from your Stardock account https://store.stardock.com/myaccount/products/
Reboot again and now check .
If needed " DO " reply #2 .. Reboot and test .
I tried the Purge and reinstalled, and rebooted.
Nothing is changed. I still cannot set a Dream as a background, either from Deskscapes or by right-clicking on the Dream.
Is there a place we can still download DeskScapes 8? I'm really tired of fighting DeskScapes 10.
Hello,I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate you feedback and patience.
Thank You,BasjStardock Community Assistant.
Answer What ?
Did you check your Downloads folder to see if it is there ?
if so do the Purge ( listed above reply#10 ) and then install 8 back .
I've done the purge, done the setting up of another Windows 10 account, so many things. Still can't play a Dream, just my own videos or pictures. So frustrating. Reached out to support, just a template email back in return - saying to post in the forums
I have forwarded your report to the Stardock support team for their review and recommendations.
Please keep an eye on this thread for any updates.
We really do appreciate your feedback, thanks.
If it worked one day, but not the next, could you help us with what you may have changed (installed an update, new software, etc)?
Uninstall DS 10 and install DS 8. It works fine and has nothing to do with "decoders", etc.
I found an old DS 8 installer and have gone back to DS8. DS10 was starting to drive me a little crazy with its endless bugs, not going online, then not showing dreams. Going back to a version that works is life-improving.
HELLO...I have been waiting weeks for a response to my problems with DS 10.
I have done everything posters have asked, way too many times.
I guess DS 10 will have to wait until it is FIXED!
Welcome to the club.
Greg, SJN,
Regrettably, you are but maybe 4 clients that we are aware of that are still having issues - and not all of you always were with DS10. We do not know why you all are so unique.
That said, the Devs are aware.
Same issue...
Same responses...
Have the latest MPEG 2 encoders
All the windows 10 updates
I've used the Purge tool and reinstalled it
WTHECK?
I hope someone actually monitors this thread :/
Check here https://forums.wincustomize.com/496292/page/1/#3756436
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