As the title states Deskscapes no longer functions after latest Windows 10 Fall update 1809, hopefully we can get a fix soon, the update has only just been released but I thought it might be important info for those who haven't updated yet.
It will work when you toggle once to match the resolution then back to the unmatched resolution. Upon restart you should rinse and repeat. You have to do this upon restart every time.
Hello guys I do not understand why you do not release an updated version of deskscapes software for windows 10. Today I installed the windows 10 1809 build 17763.194 version, I have the black screens again, it is not possible. Please solve the problem, otherwise I will not buy anything from you again
Helloguys I do not understand why you do not release an updated version of deskscapes software for windows 10.Today I installed the windows 10 1809 build 17763.194 version, I have the black screens again, it is not possible. Please solve the problem, otherwise I will not buy anything from you again
Hello,
Sorry to hear you are having issues.
I'm running Windows 10 ..1809 v194 and Deskscapes with no black screens or other problrms.
So let's find out why you are having a problem .
Are you running the latest version of Deskscapes 8.51 from your Stradock account ?
AzDudeStardock Community Assistant
Is there anything you'd like us to do to help debug?
I'm also running Windows 10 10.0.17763.194 - I have 3 monitors: 1920x1080 - 2560x1080 - 1920x1080. Attempting to set any wallpaper on any monitor will result in a black
screen.DeskScapes appears to be activated on this PCDeskScapes engine appears to be running(LG ULTRAWIDE(HDMI)) 1 is attached to NVIDIA GeForce GTX 1080 Ti(ViewSonic VX2450 Series) 2 is attached to NVIDIA GeForce GTX 1080 Ti(ViewSonic VX2450 Series) 3 is attached to NVIDIA GeForce GTX 1080 TiDeskscape.dll 2016/03/29 05:47:14Deskscapes.dll 2014/03/10 07:45:52DreamControl32.dll 2014/03/10 07:45:42DeskscapesConfig.exe 2016/03/16 06:37:48UI\Deskscape.dll 2015/09/09 06:38:38UI\DeskscapesVideo.dll 2014/03/10 07:45:54DreamTasks.exe 2014/03/10 07:45:58DeskscapesVideo.dll 2014/03/10 07:45:22
My Response was to reply # 54 who said nothing about Multi Monitor .
Your Multi Monitor issue is a Known Issue and a fix is being worked on ,
details will be released when ready .
Right now it is said that if you start with all monitors in the same resolution
1920x1080 Deskscapes will work then you can change your resolution on the
other monitors .
hi AzDude hi Tylerszabo
Excuse me for my tone, but yesterday I was angry So guys, I have an acer predator 35 to 3440x1440 and an asus 22 to 1920x1080, I tried in the following ways: 1) remove deskcapes and install deskcapes again, nothing ever black screens 2) remove and reinstall the nvidia drivers, removed with the Display Driver Uninstaller tool (guru3d) ... nothing ever black screens3) yes i running the latest version of Deskscapes 8.51 from my Stradock account4) i have two gtx nvidia 1070 in sli modebut I did not understand how I can put the two monitors with the same resolution, if they are different as they can have the same resolution? Maybe I did not understand what you meanRegardsMurdock
Excuse me for my tone, but yesterday I was angrySo guys, I have an acer predator 35 to 3440x1440 and an asus 22 to 1920x1080, I tried in the following ways:1) remove deskcapes and install deskcapes again, nothing ever black screens2) remove and reinstall the nvidia drivers, removed with the Display Driver Uninstaller tool (guru3d) ... nothing ever black screens3) yes i running the latest version of Deskscapes 8.51 from my Stradock account4) i have two gtx nvidia 1070 in sli modeRegardsMurdock
Ok , your first post didn't mention dual screens .
Multi Monitor with 1809 and Deskscapes is a Known Issue and is fix
is in the works , all will be notified when ready .
My Deskcapes ar not working in multimonitor setup with different resolutions after 1809 upgrade as well (Microsoft, really....). From what I remember, it was something similar in the past with one major Windows upgrade. So I'm waiting for a fix, will not play with changing res all the time.
By the way - it is NOT due to different resolutions, but due to different desktop work size. I've got the same resolutions on my both displays, but secondary has got desktop resized (overscan eats borders).
I removed the fall update 1809 and Deskscapes is working again. Here is how you do it:
To uninstall the Creators Update, go to Start > Settings and click on 'Update & security'. Click the Recovery link and then click on 'Get started' under 'Go back to the previous version of Windows 10
I will reinstall the update once StarDock issues a fix.
Same issue here: Two displays: Windows PRO 1809 Version 17763.195.
Black screen
Locking this thread as it is a known issue and being looked at - no further reports are necessary.
Sean DrohanStardock Support Manager
Hello all,
Unlocking this thread with the beta release of DeskScapes 10. For those of you that have an active Object Desktop subscription, please go to your account page do get the beta:
https://store.stardock.com/myaccount/products
For those that do not have an active Object Desktop subscription, you can get one at a reduced cost for owning a member product (DS is one):
https://www.stardock.com/products/odnt/ (bottom of page).
For those that do not have, or want, and OD sub, the beta will be released to the general public when we have received enough feedback from the community for a more general release.
Thank you for your patience and patronage.
erm so just a question.
I'll have to buy a new copy to fix this bug?
Go to your account to download and install the
new beta version https://store.stardock.com/myaccount/products/
if you don't have a account that gives you the update
yes you will have to buy it, https://www.stardock.com/products/deskscapes/download
If you have Object Desktop, no. If you only purchased DS8, you would need to upgrade to DS10 to resolved it (discounts will likely be available upon release).
It should be noted that the 'black screen' issue was not a 'bug' with DS on multiple monitors (and only with them), it was a result of MS changing something to produce the problem.
ok sorry guys... money's tight and on the grand scheme I can't justify it.
lets clear one thing up tho. I never wanted to annoy you all here. I just wanted answers. so removing my posts ok, your forum.. but if you just said in the first place?
That's not how things work I am afraid. The product works on the OSes it was designed to work on.
Deskscapes 8.5 was released in 2015. It is now 2019, it did not come with support for changes to an OS that was not even conceived by Microsoft. Development costs money and we have no plans for further Deskscapes 8 updates as Deskscapes 10 was already well into development.
ya know I get that development costs.
thing is, I, as well as everyone else, have been waiting since october to find this out.
you could have told us months ago by your own admission above.
that is my gripe here. the lack of information.
I'm a bit disappointed especially since the site does say under system requirements Windows 10/8/7 (no mention of Windows 10 up to patch level 1809).
I know, personally, if the sole option is to pay again for a version that includes a fix for software that was listed as supported then I'll be very aware of the sunk cost fallacy and consider my various vendor options before opting to purchase an additional license. At that point I'll also be understanding of the level of support I should expect from Stardock and make future purchase decisions accordingly.
That being said, it seems the die has not yet been cast; and I'm still hopeful that DS8 will receive a fix and thus allay any fear with respect to how Stardock intends to support its software.
Thank you for the feedback, tylerzabo; the discussion is welcomed and appreciated.
Nor would most any software producer likely have such a granular version requirement but may soon need to with how MS is versioning Windows. What I mean by that is, Win10 released July 29, 2015 (almost 4 years ago) and there is no indication that MS will move past 'Windows 10' for the foreseeable future - you may be using 'Windows 10' 10 years from now is the point. Windows (10) is more like a service than it is a version.
Knowing that, some challenges for software authors should come into focus. Where an author might pair their paid releases to major Window's versioning (Win10,8,7,Vista, etc), they now need to be more independent with the absence of clear Windows version incrementation. Failure to do that, as an author, would have you keeping pace with Windows changes without being able to recoup the costs of continued, and perpetual, development as Windows 10 changes.
Again, we welcome your thoughts and thank you for your patronage.
----------------Sean DrohanStardock Customer Service Manager
Considering I've already bought Deskscapes, Deskscapes 3 and Deskscapes 8 over the years. And you officially supported Windows 10 for DS8 for years and now all of a sudden because windows updated it's OS (like it always does), you've now all of a sudden decided you're not going to support Win10 anymore (even though you already have officially for years) and now miraculously, you now have a new version of DS called DS10 and tell us who've already purchased a license that we're out of luck? I'm sorry, but I find that to be a little insulting.
The difference between my previous purchases of DS versions was that you "never" supported the OS's I needed it to work on, with the previous versions. Which is what prompted me to upgrade each time I did. This time, you "did" officially support Win10 on DS8 and did so for years. Now because of a windows update, not an entirely new version of Windows (like going from win7 to win8), a simple windows update (a Windows function we now have no control over) and now you're telling us "too bad, pay us again?". On top of that, you've kept selling DS8 for years telling people you officially support Win10. Not that you support Win10 only until the next update. But that you support Win10. How did you expect us to take this kind of information?
Especially when we reported this issue to you 6 months ago. Tested for you to properly define the issue. And then be told nothing for months. All the while, while you kept selling the program without telling your customers that it didn't work as intended on the latest version of windows 10 and only telling them that it's a known issue and to wait for an update after they reported the issue. An update, you are now telling us, you clearly have no intention of providing. But hey, you can "sell" us a new version of the same software. Does the exact same thing, but actually works as "advertised" (unlike DS8), probably with a facelift and called DS10 instead of DS8. How can I take that as anything but insulting?
Is this really how you treat your customers?
What happens when Microsoft releases the next "random" update that kills your software?
How can I have any faith in any purchase I make from you going forward?
I personally don't mind having to pay for a "new Version" we all know MS is suppose to make window 10 the last major version of windows, with rolling updatesI don't expect 3rd parties to dev to make 1 version of their apps for 1 time cost and have free updates forever..I however DO NOT LIKE YEARLY SUBSCRIPTIONS, If I have to pay a small amount for a "new version: ever 3-5 years" Im a ok with that.on a side note, Users should have to be part of Object Desktop sub to be able to download and Test beta version of the next major release... I would like to get the beta to run and test on my rigs with put having to sub yearly (see above why) or just give the option to buy DS10 now cuz Im going to anyways,
I should point out DeskScapes 10 is rather more than "a facelift" of DS8.5
Apart from the new UI, there have been substantial changes made to how it works on a low level, direct integration of WinCustomize downloads, an entirely new video engine used supporting h264 videos which will hardware accelerate where possible reducing CPU as well as taking less memory, major enhancements in how effects work and can be applied (along with new effects), the ability to slow down videos, control sound levels, even control the aspect ratio on a per background basis if you wish for wallpapers you prefer to show differently and that's just what is in the beta. It is in fact one of the biggest upgrades DeskScapes has ever had!
The low level changes to how it works apparently resolved the problem that DS8 was having on the latest version of Windows 10 without any specific changes so this isn't a change that can be easily ported over to an older version and is fundamental to the new version.
Ultimately DS 8 continues to work on the OS you purchased it for. It is not possible or sensible to guarantee something will work forever on an OS that gets major updates on a 6 month schedule unless we plan to move it over to a yearly fee which I don't think would be popular.
I should also point out that DeskScapes 8 was released for Windows 8 (in 2013!), not Windows 10. We released free upgrades for it for 8.1 AND 10. It should also be noted that DeskScapes 8 continues to work on Windows 10 on single monitor setups.
"Ultimately DS 8 continues to work on the OS you purchased it for. "
I didn't buy it for video backgrounds. I bought it to do random backgrounds on a dual monitor system.
Specifically the feature that is now broken. no other feature is of use to me. so no. it does not continue to work.
I did specifically buy it for video backgrounds on a dual monitor PC on Windows 10. It doesn't matter when DS8 came out. What matters is when I bought it and what I specifically bought it for. I bought it for that feature on Win10. A feature of DS8 that completely breaks DS entirely in the latest Windows update. A feature that DS8 claimed to support on Win10 when I bought it. A feature DS8 still actively advertises to support to this day on its store page. So I am currently not getting what I specifically paid for. Instead, all I'm getting from Stardock is "Too bad, pay me again!". And you expect me to be happy about that?
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