Non Stop Game Freeze\Crash during Lander Interations

Isox2121

Join Date 09/2018

Non Stop Game Freeze\Crash during Lander Interations

Hi Stardock Support,

I am experiencing non stop freezing\crashing during most lander missions. First evening I crashed a few times, however my save if about 4 hours old and now i freeze within seconds of landing on a planet to collect minerals. Its not hard crash in that the video freezed but i'm still able to "control" things and hitting esc actually can hear the audio of the lander taking off but then it will crash to desktop immediately.

Bought from GOG and have a Win 10, x64, NVIDIA 680GTX card, 16GB Ram, Intel i7-5930K @ 3.5GHz, so my specs look to be fine.

Have tried the troubleshooting including setting auto page file managing and not, but same issue regardless. Need some help here please.

Thanks

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Quoting Orbitrix,

reply 49

Latest nVidia drivers seem to have helped me somewhat, i'm crashing much less frequently.... I'm suspect of user "chocolate_mooses"'s fix in my case.... I don't have this problem in any other games, nothing is overheating. I'll try to play more tonight and report back an actual real number of times I crash.

I was not overheating either. For some reason just underclocking the ram fixed all my issues, no idea why 😀

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Publius of NV

Join Date 08/2002

+231

I got a freeze during a single player fleet battles session, had to kill the game with task manager, and found this in the RunLog.txt:

Game Loop Mode: Entering MELEE
Nitrous Error: Swap Chain Present Failure:
(887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.
Device Removed Reason: Device Hung: (887a0006) The GPU will not respond to more commands, most likely because of an invalid command passed by the calling application.
See D:\Users\Owner\Documents\My Games\Star Control/SwapChainPresentFailDump.xml for details

There was no SwapChainPresentFailDump.xml file however.

I'm using an NVidia GeForce GTX 970M with 3G VRAM. Driver version 416.16. I just noticed there's a new version, 416.34 that I'll install today. I rarely see these freezes, though, so I can't tell whether it will reproduce or not.

Update: It happened again with the new driver. It might have something to do with the Fleet Battles AI, since it's happened twice in a row now using the Crazy Cyborg setting and never happened on the Foolish Cyborg settings.

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I am happy to report that I played v1.1 for ~3 hours tonight without a single crash. Crossing my fingers but I think you fixed the problem.

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Publius of NV

Join Date 08/2002

+231

I can't prove that the problem is gone, but I have played 3 more Fleet Battles, this time on 1.1, and the freeze has not happened again.

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I would recommend that you use AMD Graphic cards as the NVIDIA Cards and AMD do not work well together. Also on AMD Systems look up your event logs and the issue is covered 4 times as Windows tries to correct issue 4 X and it fails. Also there is a faulting Module error issue to. I am trying to get in touch with tech support to cover the specifics of the issue.

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After switching to the "opt-in" version of Star Control, and updating to the latest nVidia driver, I haven't had any problems since. *knocks on wood*

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shaw

Join Date 07/2015

+96

Glad to hear it!

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I'm getting this issue (Video Freeze due to swap chain) on a fresh install of 1.31 on Steam, even with the opt-in Language Updates Beta, latest nVidia drivers, etc. I get this error at any point in the game, though I haven't yet seen it in a dialog scene. I get it when landing, in combat, or in hyperspace after playing the game for a few minutes. I've also had it happen in the exact same place multiple times when reloading the game and the latest auto-save immediately after experiencing the issue. The specific error I'm getting from the Error_Thread00.txt file is:

Error:
D:\BuildM_SCO_MainStage\Main_Stage\Apps\StarControl\Source\Main.cpp Line: 1148
Swap Chain Present Failure:
(887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.
Device Removed Reason: Device Hung: (887a0006) The GPU will not respond to more commands, most likely because of an invalid command passed by the calling application.
See C:\Users\richm\Documents\My Games\Star Control/SwapChainPresentFailDump.xml for details

My RunLog.txt looks like:

Star Control RunLog.txt
Build description: v1.31 (CL58397) - FinalRelease - CookAssets=Off - NetworkAPI=Steam - DX11 - OptimizeNitrousLibsForDebug=OFF
User: richm
INISettings:etermineVRAM dedicatedVideoMemory 2007MB dedicatedSystemMemory 0MB sharedSystemMemory 4070MB vendorID 10de deviceID 1401
...
Preparing to enter dialog scene JeffDialogScene
Scene Mode: Entering DIALOG
Game Loop Mode: Entering DIALOG
Scene Mode: Exiting DIALOG
Scene Mode: Entering SPACE
Game Loop Mode: Entering SPACE
Nitrous Error: Swap Chain Present Failure:
(887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.
Device Removed Reason: Device Hung: (887a0006) The GPU will not respond to more commands, most likely because of an invalid command passed by the calling application.

Currently running an NVIDIA GeForce GTX 960 with driver version 419.35

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