Hi Stardock Support,
I am experiencing non stop freezing\crashing during most lander missions. First evening I crashed a few times, however my save if about 4 hours old and now i freeze within seconds of landing on a planet to collect minerals. Its not hard crash in that the video freezed but i'm still able to "control" things and hitting esc actually can hear the audio of the lander taking off but then it will crash to desktop immediately.
Bought from GOG and have a Win 10, x64, NVIDIA 680GTX card, 16GB Ram, Intel i7-5930K @ 3.5GHz, so my specs look to be fine.
Have tried the troubleshooting including setting auto page file managing and not, but same issue regardless. Need some help here please.
Thanks
I tried the opt-in and still freeze during lander missions and then crash to desktop with no error reporting when I hit escape to leave the planet. If I don't hit escape I can twiddle my thumbs for as long as I want (longest I waited was 30 seconds before hitting escape to trigger the crash). I am stuck on a planet where it happens a lot, 82 G. Eridani II. I've tried max video settings (2560x1440 my native res, 2x AA, shadows, etc. on good) and then cranked them all the way down (1920x1080, no AA, No shadows, no v-sync). It doesn't matter on 82 G. Eridani II, crashes within 30 seconds every time. Very repeatable on that world. Full runlog.txt below. I can't find the SwapChainPresentFailDump.xml file. It isn't in the folder specified.
Star Control RunLog.txtBuild description: v1.02 (CL53237) - FinalRelease - CookAssets=Off - NetworkAPI=Steam - DX11 - OptimizeNitrousLibsForDebug=OFFUser: andre_000INISettings:etermineVRAM dedicatedVideoMemory 2007MB dedicatedSystemMemory 0MB sharedSystemMemory 8161MB vendorID 10de deviceID 1184 UI is scaled by 133.3% and may not look sharp.Downloading subscribed items0 subscribed items foundScene Mode: Entering MOVIEGame Loop Mode: Entering LOADINGScene Mode: Entering MOVIEScene Mode: Entering MAIN_MENUGame Loop Mode: Entering MENUSScene Mode: Entering LOADING_POPUPGame Loop Mode: Entering LOADINGScene Mode: Entering SPACEGame Loop Mode: Entering SPACEScene Mode: Entering PLANET_SCANGame Loop Mode: Entering PLANETInfo: GenerateStampInstances Rand Seed 1240Error: Planet has too many props, or props have too high collision triangle density. Prop collision will be discarded.Scene Mode: Entering PLANET_REENTRYScene Mode: Entering PLANET_SURFACENitrous Error: Swap Chain Present Failure:(887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.Device Removed Reason: Device Hung: (887a0006) The GPU will not respond to more commands, most likely because of an invalid command passed by the calling application.See E:\Andrew\OneDrive\Documents\My Games\Star Control/SwapChainPresentFailDump.xml for details(1763 duplicates)Scene Mode: Entering PLANET_SCAN
I've done the opt in. I seem to be OK on the majority of planets. I seem to be only getting the freeze on planets with a lot of terrain, animals, or mineral spawns. From best I can tell, it happens to me on planets with a lot going on. If the animals are few I can make it thru, but when it looks like a zoo, I freeze, even with the opt in.
We've identified this as a GPU overheating issue. For now (until we find some better solution) either adjust your GPU to have the fans be more aggressive at cooling it down or decrease the shadow and/or graphics setting.
Is there an opt in code?
I loaded Asus GPU Tweak II to check out what is going on with my video card when the game is playing. I fired it up and went down to 82. G. Eridani II. GPU temps started to rise but it wasn't spiking by any stretch. It went from went up 50 degrees at desktop idle to ~63 degrees (which is not super hot). Fan speed went from 50% at idle to ~71% so stuff is happening but the game still froze after 10-15 seconds after landing on the planet.
The problem may be with the games interaction with the graphics card but my card wasn't super stressed when it froze.
I love the few hours I've put into the game since I bought it so I am reluctant to say that I have to shelve it until there is a fix for this problem.
It is my understanding that the NVidia driver issue is still a leading candidate for the SwapChain error with their products.
We are still working with them on a resolution.
Thank you for your patience here.
----------------Sean DrohanStardock Customer Service Manager
True, I am trying to run this game on an easy bake oven. And I realize it maybe way too early for you to comment. However, I do play this with an x-box controller. Does Stardock have any console plans? My x-box one could run this way better than my aging light bright cpu.
We've identified this as a GPU overheating issue.
I REALLY hope that this is a joke and you are already about to fix that problem.
I just ran "open hardware monitor" and i freeze with around 70-75 fps 81°C (177,8°F) and GPU Fan usage at 61%.
GTX 680 - on the surface of Slatha a lush Proxima Centauri planet
These values are far from "overheating gpu"
Got a mail of you, both the last update you released just minutes ago and the sample version isnt working on "Slatha"
We are not talking about framedrops which would be okay!
Maybe we should collect all data we can get!
I dont freeze on every planet, but im not that motivated to continue searching for planets i can crash the game:/
The first planet ive encountered was Slatha, on it is a NPC i can talk to (when i get there before the freeze, also freezes during the conversation), there are also 3 animals, one of them is a spider i can always hear when freezing, also its a lush green planet with trees and hurricanes.
I also have german subtitles, 3 screens on my gtx680, to push my fps further ive set everything to low, disabled steam overlay (was recommended for an other game with crashes)
Ill check on my Win10 updates right now but try again playing tomorrow.
Hey Bonkal,
I also have the GTX680, and I downloaded GPU-Z 2.11.0 to check my GPU Temps. Seems unrelated in my scenario as I can freeze out at any temp range it seems. I have the freeze occurring anywhere from 50-75 degrees.. then sometimes I'm pushed into the low 80s and all is good until so I'm also doubting the finding of overheating GPU.
The good news is I was contacted by Stardock support today about testing out a beta build that they hope could help with the issue. The bad news is instructions were for Steam purchases whereas I purchased from GOG, so fingers crossed I can still help to test through my GOG purchase.
At least for me the game runs on my work laptop with no issues (with its crappy built in GPU) so it hasnt been a blocker for me in terms of actually playing and I didnt refund via GOG but its super weird to have my gaming rig not be able to handle a game and my "spreadsheets and emails only" laptop being able to run it better.
But hopefully we're in the final stretch as it seems Stardock is indeed looking into it.
As I mentioned above I've tested the beta build after testing the new patch. Both versions doesn't work.
The gtx680 is old and slow but not bad. I got the game after finishing shadow of the tomb raider and I've hadn't any framedrops in this game. It's all about optimisation. Maybe they will find a way to stop freezing the game. As I said framedrops aren't that bad as freeze/crash to desktop.
Today i tried to play a little bit today, was exploring some other proxima centauri planets, everything was fine, i was even on several surfaces without any problem til i cam to a planet starting with a "B" (top left corner of that starsystem), again a planet with trees and froze in an instant, pretty sure its either animals or trees
I am having the same issues and agree it seems to happen on planets with trees/vegetation
do you also have a nvidia gpu?
[EDIT: My frustration is at a end! Turns out this problem had nothing to do with Stardock, and also nothing to do with overheating - and everything to do with my hardware. Have not been gaming much lately, went ahead and launched Grand Theft Auto 5 after my post and played... suddenly a crash after 30 mins of play! This led me to realize the issue had to be something with my hardware, and resulted in me spending a few hours toying with things. Turns out my old 755m's must have degraded a little, they don't ever run hot, but required a small underclock of the GPU memory. Reduced memory clock on the 755's by around 150, suddenly the game is 100% stable. Played for many hours last night, had a blast! If you are having these problems and are using Nvidia hardware, give it a shot - my method involved snagging a copy (free) of nvidiatuner, installing it, and then underclocking the GPU memory on both cards by around 150.]
I'm at my wits end on this one.
Specs: Lenovo Ideapad y510p (i5-4200m, 2x nvidia 755m's in SLI, 16 GB RAM)
Issue: constant random crashing. Sometimes I will crash in solar system map, sometimes in lander mode, sometimes in battle mode. Once in a blue moon I can play for 20-30 mins between crashes, usually the game crashes within 90 seconds of launch.
What I have tried:
Underclocking GPU core and/or memory clock speed
Changing my swap file from system managed to an obscenely huge amount as recommended.
Updating GPU drivers (running latest Nvidia game ready)
Reinstalling windows 10
Confirming BIOS is running the latest revision.
Testing other games (I own dozens of titles, this is the only unstable game on my system)
Verifying temperatures (It's not a overheating issue, not even close to what would be considered high heat is ever obtained)
Changing graphic settings in game (game issue even in lowest possible resolution, no shadows, lowest textures, no AA)
Replacing my settings.ini file with both versions support has linked in the FAQ.
__________________
runlog.txt
Star Control RunLog.txt
Build description: v1.02 (CL53321) - FinalRelease - CookAssets=Off - NetworkAPI=Steam - DX11 - OptimizeNitrousLibsForDebug=OFF
User: mouse
INISettings:etermineVRAM dedicatedVideoMemory 1944MB dedicatedSystemMemory 0MB sharedSystemMemory 8167MB vendorID 10de deviceID fe4
Downloading subscribed items
0 subscribed items found
Scene Mode: Entering MOVIE
Game Loop Mode: Entering LOADING
Scene Mode: Entering MAIN_MENU
Game Loop Mode: Entering MENUS
Scene Mode: Entering LOADING_POPUP
Scene Mode: Entering SPACE
Game Loop Mode: Entering SPACE
Scene Mode: Entering PLANET_SCAN
Game Loop Mode: Entering PLANET
Info: GenerateStampInstances Rand Seed 1397
Scene Mode: Entering PLANET_REENTRY
Nitrous Error: Swap Chain Present Failure:
(887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.
Device Removed Reason: Device Hung: (887a0006) The GPU will not respond to more commands, most likely because of an invalid command passed by the calling application.
_______________
This is pretty frustrating, Stardock. Are you any closer to finding a solution to this issue, as it seems to be happening to others since launch (and 2 patches ago)? Been looking forward to this game for a long time, and feeling pretty burned and that I may have just wasted my money on a product that does not seem ready for 'prime time'.
Thanks in advance for helping me enjoy this game. It looks great, the story is tons of fun so far - but in the current state of things it might as well be labeled 'totally unplayable'.
I dont think the devs care about us, i guess the game is designed for radeon gpu's. (partnership - free game with every radion gpu)
They told us its an overheating problem and we have to go for the lowest graphics settings, what a great fix.
I can play the most other games aswell and thats what i am doing, no need to get another stardock game again.
Thanks stardock this game was promising but you missed the nvidia compability.
Turns out the problem was actually my hardware, Bonkal! Check my edit to the post above and give it a go. tl;dr underclock your GPU memory by a bit (my base memory clock is around 2500mhz, underclocked it by around 150mhz and boom - 100% stable game) - I guess the GPU's on my rig are starting to reach end of life and are just not able to perform at full throttle. The underclock did not effect my framerate in any way, verified that too.
Give it a shot, maybe it'll work for you?
That is indeed interesting and something I suggested to someone here:https://steamcommunity.com/app/271260/discussions/12/3220528325741293089/#c3276824488722601739
FYI: I had around 6-8 month old drivers for my GTX and didn't have issues with crashes or framerate. After I updated to the latest one, this problem appeared.
Sean,
I just feel bad I ranted and blamed you devs for the issues I was having versus taking the time to stress test and realize I had a local hardware issue. Now that I can play stable - you all really made something magical here. Having a blast, and thank you for all the hard work!
Totally fine - we are tougher than woodpecker lips
It's all of your feedback that we appreciate - from it, we make better games.
Enjoy the game and thank you much for your support and patronage - can't tell you how much each mean to us.
Latest nVidia drivers seem to have helped me somewhat, i'm crashing much less frequently.... I'm suspect of user "chocolate_mooses"'s fix in my case.... I don't have this problem in any other games, nothing is overheating. I'll try to play more tonight and report back an actual real number of times I crash.
Thanks for the update.
Are you on the opt-in build?https://forums.starcontrol.com/491641/page/1/#3730477
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