CursorFX is not working correctly with my Windows 10 desktop. No matter what icon theme I choose, even CursorFX Default, the Standard Select icon does not appear in front. If I select Windows Standard everything works perfectly.
If the window is transparent enough, I can see it behind. I am attaching two examples.
In the first, you can see the R/L stretch icon peek from behind the opaque Windows 10 menu. If I moved it to the left, I would see the tail of it as it turned back into the Standard Select, then it would disappear. I could still select items, but telling what is highlighted is not easy.
In the second, captured as the wireless networking menu was coming up, you can see the grayed out Standard Select icon behind the transparent window here, just to the left of the Recycle Bin icon. Once the menu fully comes up, it is more opaque, so hard to see the icon even behind the blank areas. If I moved it to the edge, as above, I would see the stretch icon peek out. If I moved it behind one of the selectable choices (like WiFi, Airplane mode, or Mobile Hotspot, the icon changes to a hand, which is also behind the context menu and nearly impossible to see.
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I have noticed this with every other CursorFX theme I have tried and I have noticed it with other 3rd party applications, not just Windows desktop apps/menus.
I have a Radeon RX480 video card. I own other Stardock desktop apps, but none other than CursorFX are currently installed.
I hope someone in the community, or Stardock can provide a solution so CursorFX works.
Hello,
Can you try the purge and reinstall steps listed here. https://forums.stardock.com/485856/cursorfx-support-faq#reinstalling
Let us know the result. Thanks
I purged and reinstalled. No change.
I have forwarded your report to the Stardock support team for their review and recommendations. Please keep an eye on this thread for any updates.
We really do appreciate your feedback, thanks.
Thanks
Still waiting for some positive action on this problem.
Please list down what program/app running in the background. I think one of it is interfering with CursorFX
I thought my initial problem description was clear. CursorFX does not even work with the Windows 10 Desktop.
To accommodate your request and rule out other applications, I booted the computer in Safe Mode. I launched CursorFX and got the exact same problem. No other programs running. Windows 10 in Safe Mode. Cursor can be faintly seen behind the Windows 10 Menu, behind the notification context menu, behind the hidden icon menu, behind... I think you get the picture. It is not even working with windows windows, much less 3rd party apps.
No 3rd party apps should be running and even Windows features are limited in Windows Safe Mode.
Was asked to relay information with regard on this dual cursor issue..
"With the release of the Windows 10 2018 Fall update : V1809 (if you have it yet), do you still have this issue with CursorFX? We have reports that it was resolved with this update.
Thank you,
Basj,
Stardock Community Assistant
I have the exact same issue. Windows 10 up to date on all patches.
Please give us your windows 10 version. Winver.exe should give a good answer.
Basj
I am unable to download: http://sd.stardock.com/zubaz/apps/Purge_CursorFX.bat
Where else can i download it?
winver is: Windows 10 1803 (os Build 17134.376)
No. That is the only location for that purge files. I just tried download it without a problem. Maybe there is a security setting that block downloading bat files?
Your Windows version is not the latest released. The latest version was V1809, but this version was hold back by MS due to some technical issues. Hopefully MS will re-release the V1809 soon.
OK, thank you. I downloaded it from a win7 machine followed the steps to purge and reinstall it and I am getting the same weird behavior. I guess will have to wait till the next windows 10 update.
I just updated to Windows PRO 1809 Version 17763.195. the same issue still there.
Would like to know your monitor setups.
1) Single monitor, dual or more?
2) Resolution on monitor/monitors?
3) Scalling on monitor/monitors (100%, 125% or more)?
After rebuilding my PC, I decided to try again using the latest version of CursorFX Plus. I found interesting diagnostic results.
I decided to test several Cursor Themes. Each produced the same results, except Windows Default, which I assume is not CursorFX 'version' of Windows cursors, but bypasses/disables the app.
With each Cursor Theme, the following happened.
It appears that activating the Windows menu brings it to the top, even above the CursorFX Plus cursors. Again, this does not happen with the windows default cursors whether selected in CursorFX or not. Clicking on a desktop cursor or window restores the cursor to the top. And this was all repeated consistently with at least 8 cursor themes.
Unfortunately, this is one tiny step forward in diagnosing the problem, but I also experienced on giant step backward. After testing a number of times, I went back to CursorFX control panel to select another theme. When I clicked apply, the app froze. The cursor froze. I managed to kill the task using the keyboard, but the cursor remained frozen. I logged out by keyboard and could not log back in. I had to power cycle my PC to restore function. So, there is a crash bug in CursorFX Plus now.
I hope this helps with diagnosis and I hope someone will investigate app crash. I have not been able to recreate the crash, so can only describe the circumstances.
Here is another test data point I discovered.
I installed StartIsBack++ (I own Start8, but not Start10, so could not test using Stardocks alternate Start menu product because Start8 is not compatible with Windows 10.)
With StartIsBack++ replacing the Start menu, I quickly tested three cursor themes which failed with the default Start Menu. With the alternative Start menu, the cursor remained properly on top.
If any of the others reporting the problem here also have Start10, they could test and report if that, too, allows CursorFX Plus to operate properly.
Not that an alternate Start menu is a solution, but it should point Stardock software engineers to the source of the problem which seems specific to CursorFX Plus operating with the Windows default Start menu.
I have forwarded your report to the Stardock support team for their review and recommendations.
Please keep an eye on this thread for any updates.
AzDudeStardock Community Assistant
Yet another piece of weirdness to report.
Even using StartIsBack++ as my menu, the cursor still remains behind the Windows Notifications (Clicking text bubble at bottom right) bringing up right side-bar).
So, even with the kludgy fix of using an alternative Windows Menu, the notification sidebar is not fixed.
Still waiting for this information:
3) Scaling on monitor/monitors (100%, 125% or more)?
I am still testing with StartIsBack++ because the problem occurs less with that active. With that caveat, I disconnected one monitor and got the same results as before with a single monitor.
Additional data points.
I reported that with StartIsBack++ active, the only menu overlaying the cursor was the Notifications sidebar. Further testing has shown several more items that do not work even with StartIsBack++.
I think you see where this trend is heading.
Using StartIsBack++: Any context or pop-up window activated from the taskbar appear over the cursor except the Start Menu itself, the Taskbar, the Taskbar context, and the System Tray icons.
Using default Windows Start Menu: After clicking the start menu, then even more items, basically everything related to the taskbar, appears over the cursor.
1)Please try the following:
-For Win8/10 Users: Open the Start Screen, and type 'cmd'. Right-click on the search result and select 'Run as administrator' from below.
-Type: sfc /scannow
-Wait for the scan to complete (this can take several minutes)
Some help on how this looks should you need it:
https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system
If the SFC finds errors, but cannot fix them, please also run the following command in the same command prompt window:
dism.exe /online /Cleanup-Image /RestoreHealth
https://www.windowscentral.com/how-use-dism-command-line-utility-repair-windows-10-imag
The above command should assist with replacing any damaged or problematic system files. Please note, however, since it may require restoring certain files, this process can take some time and you will need to be patient until it has completed.
2) Once the above steps are done. And the problem still there please try clean boot steps, I know you mentioned that you have tried safe mode. But there are difference between it. Steps on how to do the clean boot steps are listed in the link below.
Difference between clean boot and safe mode https://www.maketecheasier.com/windows-safe-mode-vs-clean-boot/
Just in case you are wondering here a screenshot and a video grab of my CursorfX on my Windows 10
Here a video I made just following your steps to see if I can make the cursors goes below the Windows menu. But it did not.
https://youtu.be/eAaWNn3XRhw
Note : Excuse the dual cursors, it only appear when I do a video grap. But on my actual desktop it is not dual cursor at all. Refer to screenshot above.
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