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Activation Issues and QuestionsPlease click here
Information and UsageWhere are themes stored Previews are not showing for some cursorsHow do I temporarily disable CursorFX?CursorFX wont change from the current themeCursorFX is crashing
Self Support OptionsPurge and Re-install
Where are themes storedThemes are stored in:\Users\Public\Documents\Stardock\CursorFX\Themes\Related Articles Page: CursorFX purging and re-installing Page: CursorFX Self-Support Options Page: CursorFX Product Keys, Installers, and Activation Page: How do I temporarily disable CursorFX?
Themes are stored in:
\Users\Public\Documents\Stardock\CursorFX\Themes\
Ctrl+Shift+C, to temporarily disable CursorFX.
No matter what package is selected and applied, the CursorFX theme will not change.
Copy, then paste, the following into the Windows Explorer address bar:
%USERPROFILE%\Local Settings\Stardock\CursorFX
Example:
Delete whatever is in the directory.
Open CursorFX and see that the CursorFX theme can be changed.
CursorFX is crashing when opening the UI or applying a theme.
Most problems with CursorFX can be attributed to a bad theme. Try removing or moving the themes from the following location:
7\8\10\11:
\Users\Public\Documents\Stardock\CursorFX\Themes
and delete CurrentTheme.CursorFX from:
\Users\YourWindowsAccuntName\AppData\Local\Stardock\CursorFX
Please follow this link:
https://cdn.stardock.us/support/uploads/Purge_CursorFX.zip
Save the file to your downloads folder.
Purging the application **IMPORTANT** Please save any open documents/work and close out all of your applications including browsers. Your PC may restart after running this .bat file.Double-click the downloaded purge file and select "Run as Administrator" if you're on Windows 7/8/8.1/10. For Windows 11, you need to select, ‘Show more options’ to get to the menu.If you are running Windows 8/10/11, you may be notified that Windows is protecting your PC. Select "More info" and then "Run anyway". Reboot the computer and reinstall the application. It is important to get the most recent version of the application.ReinstallingFor trials:Please ensure you have the most recent trial available:https://www.stardock.com/products/ For Stardock direct purchasesFor getting your product and key, please see the following: https://www.stardock.com/support/productkeyretrieval For Steam PurchasesEven after using the purge file, you still need to use the 'uninstall' option in the Steam client:After, re-Install from Steam and Steam only.Please DO NOT change any of the default settings until you verify that the application is running as expected in its default state.
**IMPORTANT** Please save any open documents/work and close out all of your applications including browsers. Your PC may restart after running this .bat file.
Double-click the downloaded purge file and select "Run as Administrator" if you're on Windows 7/8/8.1/10.
For Windows 11, you need to select, ‘Show more options’ to get to the menu.
If you are running Windows 8/10/11, you may be notified that Windows is protecting your PC. Select "More info" and then "Run anyway".
Reboot the computer and reinstall the application. It is important to get the most recent version of the application.
Please ensure you have the most recent trial available:
https://www.stardock.com/products/
For getting your product and key, please see the following:
https://www.stardock.com/support/productkeyretrieval
Even after using the purge file, you still need to use the 'uninstall' option in the Steam client:
After, re-Install from Steam and Steam only.
Please DO NOT change any of the default settings until you verify that the application is running as expected in its default state.
There are many great features available to you once you register, including:
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