I recently had a very good experience with the Stardock support ticket system. I know this is just one case, but I felt I had to comment since I was very critical on another thread earlier. This time I wasn't lazy and I stuck with the process the way I was asked. I don't know if the problem will get fixed, but it has been passed to the devs, and I am very appreciative of the communication, feedback, and cooperation I received during the process. I am pleased that Brad and the team worked so hard with me, my schedule, and the technical difficulties involved in documenting the bug in question.
Again, I know this is just one incident, but reporting on the forum hasn't worked, and the bug is seriously interfering with my enjoyment of the game. I apologize for my earlier criticism, and I will use the ticket system properly in the future. I know it can't work every time, but I am sure pleased with it this time.
Thank you Stardock support!
Great to hear.
Well that`s good.
Yeah, it is a lot easier to complain and criticize instead of celebrating when it all goes right. Good for you for sticking with it! Good for Stardock for sticking with you!
Especially when people's jobs are at stake! I'm sure the Support staff are reviewed, and I would hate to think that I contributed to anyone's job trouble. They have families to feed, and careers to maintain, and their morale is important; I'm sure they deal with a lot of negativity, and to come in to work every day and put a positive spin on people's negative experiences is an accomplishment in- and of itself.
Besides, Leadership 101: everyone should be thanked for doing their jobs!
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