I placed my order for Object Desktop, Tweak 7 and Objectdock Plus v2 last Saturday. I was advised that it would take up to 2 working days to process the order. Well it's now another weekend and still when I log on it says I have no orders and strangely the shopping cart still says I have 3 items in it despite receiving an order confirming the order and giving me an order number 2171806.
Can someone from Stardock please look into this as I am getting concerned.
Many thanks.
HI I also ordered WB and ObjectDock PLUS. Haven't been able to download but it was processed through my bank.
If you will finish the processing of your purchase order form that time generate the tracking code intimation. Check it. I have suggested the one click scenario of your product.
I'm not sure I understand what you're saying here. Can you explain further?
I purchased Object Desktop and my order is pending on palpal.. Please help! Been waiting all day to use your software..
My paypal email is different to my account email.
Ticket ID: YQV-483-71086
Regards,
Steve Mitrevski
I purchased the Object Desktop package software expecting to use it as soon as possible but after I waited for half an hour, i did not recieve a receipt and could not see the softwares in the Stardock Central. Thinking that I have not purchased the software i have gone and bought it again. but nothing Happened.
So can I please ask the support group of the software to look in to my account and rectify the problem please.
I was expecting to download and start using the software as it is standard offering with most software companies these days.
Both of your orders have gone through now, so I apologize for the delay. If you restart SDC, you should be good to go.
Hello,
I ordered Skyrim this evening with Paypal and got the Order Processing error. Could someone please look into it?
Ticket ID: BEC-900-93112
Thanks!
Steve Couch
We don't have anything to do with Skyrim... if you made a purchase from GameStop you'll need to ask on their forums or contact their support. GameStop has owned Impulse for more than a year now.
Hey I ordered SoA: rebellion, twice actually, mistake hehe. thougt i forgot to push the buy button since it was still in the chart. also i got billed twice but no download option or anything. NAB-390-73078 is the ticket code.
Would really start to pay this game with my friend and defeat him hehe
thank you very much for the help
I ordered Rebellion today and the download still isn't showing up even though the payment charged my card. Any way you can look into it? It would be much appreciated. Thanks.
Hey
I placed my order about an hour ago for Sins Rebellion, I was really hoping to play it today cause I have a bit of free time. How long does it normally take for orders to be processed?
Cheers
Hello, could someone kindly look into my order for Rebellion as well please? I just placed it recently thinking it would be immediate like Steam, but I like to purchase directly from the developer when possible to show my support, didn't think there would be a delay. Unfortunately I didn't write down the order number as I thought I'd at least get an automated e-mail with the purchase info. Thanks in advance.
If someone could please look into my purchase of WindowFX it would be greatly appreciated. I realized I actually placed and paid for the order with PayPal before I confirmed my account. I just want to ensure my order isn't delayed because of that. Thank you kindly.
Order number: 2224973
Reading the above, seems my order for Rebellion is "stuck" as well. I'd really appreciate it if someone could give it a nudge!
I know it's been said before, but I feel I ought to repeat it: This is pretty contrary to expectations, immediate digital delivery is the norm (at least for games) & perhaps you should make a point of telling your customers before ordering if that's not going to be the case. Secondly, if it weren't for this thread I'd be pretty concerned right now, given the funds are held on my card, I've received no e-mail, and your store doesn't show the slightest hint of me having purchased this product. In fact it even implies I haven't by still showing it in my cart. I'm never sure whether Steam takes much of a cut from developers, but experiences like this make me shy away from paying developers directly.
Cheers,
J
I've released your order.
This thread makes it seem tjat this happens a lot. As a percentage of sales it's pretty tiny though.
The reason it happens at all is that Stardock is a pretty small shop and every sale matters and when we get hit by fraud . . .it hurts. So we are pretty aggresive about looking for fraud and manually checking those sales that get caught in that queue.
Sorry you were affected.
Hey Guys,
Would you look at my order of SOASE and fast track it please, really wanna play the game
hey i just ordered sins of a SOASE but its not come up on the download page
It said one business day. I am not used to internet purchases for downloadable software to not be immediate. That being said what is the usual turn time for a download/email to arrive?
I ordered Object Dock and Object Desktop FYI
Your order has gone through, so you should be able to get everything here:
http://download.stardock.com/
Usually, it's either immediate, or within a few minutes, but sometimes an order gets caught by our anti-fraud checks, and has to be manually processed.
There are many great features available to you once you register, including:
Sign in or Create Account
