I placed my order for Object Desktop, Tweak 7 and Objectdock Plus v2 last Saturday. I was advised that it would take up to 2 working days to process the order. Well it's now another weekend and still when I log on it says I have no orders and strangely the shopping cart still says I have 3 items in it despite receiving an order confirming the order and giving me an order number 2171806.
Can someone from Stardock please look into this as I am getting concerned.
Many thanks.
Can you please help process mine through too, It concerns me that I spent my money on windows blinds and have no conformation of the transaction other than my card states that the money is gone. but I have no download link or conformation from you guys... thanks
Everything looks OK on this end Registrations and download links can be accessed by logging in with a Stardock account at https://store.stardock.com/myaccount/products or installing through Stardock Central (currently in beta but available at https://www.stardock.com/products/stardockcentral/ ).
I made two purchases last night,one for windowblinds and one for iconpackager.
The windowblinds order was put on hold for processing and the iconpackager order i was able to download.
They were two separate orders both for the same amounts,with the windowsblinds order being made first.
I find it strange that the first order was put on hold and the second order was allowed through.
Would someone be good enough to check if there is a problem.
Thanks
You should be fixed now.
Sorry for the delay
Thank you
I have bought Windows FX 5 but I didn`t have any order history in my list. I have ordered three times !!!. why I can`t get my stuff or any information about that. I really want to refund two orders because I just need one.
314013284 ... sometimes there will be a delay processing credit card info.
The guys from Stardock Sales/Support will sort it out for you soonish.
Currently it's outside Office hours in the US so there'll be a little delay...
Ok, I will check it tomorrow. think you for answering me.
On your account I see 1 purchase that went through and 6 failed attempts. There might be temporary authorization charges on your card but those will automatically drop off shortly so that the only money you pay is for the 1 purchase that went through.
I ordered Sins of a Solar Empire: Rebellion about half an hour ago, and I can't find the CD Key in the downloads section or the order section of my account. I haven't gotten an email either. I didn't validate my email address before I ordered. Can't wait to play Sins of a Solar Empire
You should be all set now. You can sign in here to retrieve your Steam key for the game: https://store.stardock.com/myaccount/products
Thanks.
On 28/8/2014 i placed an order (number: 3271199) for DeskScapes 8.
Untill now, nothing. I can't even see my order in my account.
What is happening.
Also there is a charge of 2$ more in my card, what is it for?
Mistakidis_Sakis - I've responded to your ticket.
Thank you for your quick solution.
I still have the question about the additional charge in my card of 2$.
That is an authorization hold, it should clear within a few days.
neosims - You can check your order history here: https://store.stardock.com/myaccount/orders - You can download the software from there as well.
Thank you! Problem has been sovled.
So I just ordered Galactic Civilizations 3. I didn't sign in for the order but the email I used for it is the same as the one on my account. It said I would receive an email regarding it but I have yet to receive one. Is there anyway someone could check to see if the order went through?
Stardock support will return to work tomorrow morning.
I'm sure this issue will be resolved then.
Ok, thank you for the information.
I've processed your order. In the future, please contact us through our support channels, thank you
I ordered Fences on 21st Aug with order number 3561652. Totoday is 25th Aug and I still don't get confirmation mail from stardock or the product key to activate the product. My order history is still empty. I did contact through stardock's support channel but it has been more than a day and nothing happens. I hope to hear from stardock soon.
I've processed your order. Sorry for the delay, it got caught in an order queue.
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