First off, I've come here not as a "crank", not as a troll, and not as a pirate who downloadedan illegal copy of "Elemental: War of Magic". I've come here as a paying customer who researchedthe game (and it's faults), watched videos of it's game play, and read forum posts by it's designers and it's CEO.I first carefully read the forum posts discussing "Impulse" and it's implementation. I readA forum post by Kryo (http://forums.impulsedriven.com/324806/page/7/#replies - #152) statesthat "You don't need it to play, only to update." Considering I didn't like the idea of"Impulse", reading this pleased me and I set out to purchase a physical copy.Upon arriving at the store, I examined the box and it's "fine print" carefully to verify thatthis was indeed true and that "Online Activation" would not be required to play right outof the box. The box did state however that online activation would be required for updates.I was absolutely fine with this so long that I received all of the features detailed on thebox that did not specifically require "online activation".The game was slightly pricey (49.99$ - Best Buy as of 10/06/2010) considering it was from a small company (like Runic for example) however, I decided that "Elemental: War of Magic" appeared interesting enough to warrant such a price.So I made the purchase and returned home to install the game. While the game was installing,I set out to read Stardock's "Gamers' Bill of Rights". (http://www.gamersbillofrights.org/)I also made sure that the URL was legitimate and found a forum post made by Frogboy.(https://forums.elementalgame.com/392474 - on August 25, 2010)Which Stated:"The site, www.gamersbillofrights.org was set up and is run by Stardock. We stand by it. It is, with some irony, our commitment to no DRM on our DVD release that ultimately caused the rough pre-release experience of Elemental."I thought to myself "now this is impressive." At this point, the game had almost finishedinstalling so I finished reading the "Gamers' Bill of Rights", bookmarked it, and closedmy browser down.The game installed without a hitch and while I understood that I wouldn't be gettingupdates, (because I did not wish to use Impulse), I was gladly ready to experienceall of the features listed on the box that didn't require "online activation".Ah but, as the old saying goes "If sounds too good to be true, it most likely is."Right away, I noticed that one of the major features listed on the box that helped medecide on my purchase ("Build Your Own World - Create your own maps, quests, and adventures.")Required the "Latest updated version of the game".This immediately shot up reg flags due to what I had previously read on the forums fromKryo and on the very retail box itself. So I set out to research further on the gameforums. So what I gathered was that (of course) updating the game required the use and log inwith "Impulse". So by proxy, having the featured "Map Editor" requires "online activation".I also learned that the "Multi-player" feature required "online activation" as well. The problem here is that the retail box did not explicitly state that these items requiredan online activation. Multi-player (obviously) required broadband connection but aside fromthat, nothing else detailing online activation for features was expressed on the retailbox.At this point, I wasn't angry. Just somewhat curious as to why I wasn't told on the retailbox that these features would be unavailable unless I used Impulse and thus activated thegame online.So I continued my forum search and found a few very interesting yet concerning postsmade by Kryo and also, Frogboy (Which I've gathered is the CEO of Stardock.) In severalposts, Frogboy was responding to a very angry and disrespectful consumer who wasobviously very unhappy with his purchase. Some of Frogboy's comments were to the manner of (paraphrasing) I see not having "Cranks" buy our game as a feature and I don't want your business if you're a "crank". Now I'mnot totally sure how he was using the term "crank" here. So although I have mentionedhis comments, I will not hold those against him or his company.I will however, hold this against him and his company. If you're going to create a"Gamers' Bill of Rights" and claim to follow it. ("The site, www.gamersbillofrights.org was set up and is run by Stardock. We stand by it.") Then I, as a gamer and a consumerwill hold you to it. I will also point out where you've misspoke and mislead gamers like me who carefully read the retail box before purchasing your product. "4. Gamers shall have the right to have their games not require a third-party downloadmanager installed in order for the game to function."The retail box states that both "Build your own world - create your own maps, quests,and adventures." as well as "Compete against up to 16 human or computer players locallyor online" as features. And lists only "updates" require online activation.Both of these items require "Impulse" in order to function.I will not claim to know exactly what "Impulse" is. I'll allow a direct quote fromKryo to explain that for me.(http://forums.impulsedriven.com/324806/page/7/#replies - post 152: November 26, 2008 2:05:20 AM)Kryo: "First off, Impulse is not DRM; it's just a download manager."Now I'm sure a nice defense to this would be that "Impulse" isn't technically "third-party". However,If you take a moment and review your installation settings, you'll see that Impulse is installed and can be uninstalled separately from Elemental - War of Magic" and that it's used for other tasks thanjust updating Elemental - War of Magic".Requiring a download-manager made by your company for the two mentioned features above to "function"is simply a play on the wording of your own bill and a very slick, shady way of circumventing it's implication. Requiring the use of a download-manager in order for features to function still achievesthe same end, whether it's third-party or not.I'm not angry that I spent my money on your product only to find that features were missingwithout online activation, nor am I upset that it wasn't detailed specifically on the retailbox. What infuriates me is that you created this "Gamers' Bill of Rights" only to use a "LargeCompany" tactic to circumvent it by playing on it's legal wording.Shame on you.Now I'll expect the small legions of your fans to come quickly to your defense in attempt todiscredit or belittle my opinions, which is fine. I have provided links to the posts that I havequoted as well as the quotes themselves. I have not used any sort of inflammatory, cursing, or otherwise ill-mannered rhetoric. I have simply detailed my opinions and conclusions and whatbrought me to them. I consider the purchase of your product to be a mistake. I've signed up to your forums and postedthis here in hopes that perhaps you'll change your wayward policy, implement an alternative, orsimply acknowledge the problem.A person or company is only as good as their word and after reading your "Gamers' Bill of Rights",being mislead on the retail box, and seeing the clever use of the download-manager that the Bill speaks against, I simply do not have any faith in your word. I am a long time gamer and I spenda sizable amount of money on various games throughout the year.This is the first product made by Stardock that I've purchased. If the above mentioned issuesare any indication of how Stardock conducts itself, then it'll also be my last purchase.I'll be voting with my wallet.If you have any doubt that I'm a paying customer by all means, let me know. I'll be more thanhappy to fax you my best buy reciept, the barcode from the retail box, and of course, my request for a refund.Note: Upon reading the privacy statement, I found this paragraph:"Stardock ActivationBeginning in 2005, some Stardock products require activation over the Internet to use their enhanced versions. Depending on if your order was directly through Stardock or through a third-party, we may ask for your first name, last name, email address, and the serial number/activation code for the product you have purchased.Your IP address and number of activation attempts will also be logged. There are reasonable limits on how often you can activate a given product to help deter piracy, but for most users, this limit will not be reached."It's obvious to me that "Impulse" is not simply "just a download manager" but a very clever light DRM thataccording to the above "helps deter piracy". This is absolutely acceptable however, after my above issuesand upon reading this privacy statement, I'm not convinced that the "Gamers' Bill of Rights" is anything more than an intelligent marketing strategy that appeals to a particular player demographic that's been burnedby the larger companies and their "heavy" DRM systems.DRM systems will always be a burden on the player. Whether light or heavy. Whether it's a hidden programthat thrashes through your system collecting data or requiring a cleverly disguised download-manager/DRM in order to receive advertised features and updates. Pirates still pirate the software and the only thing theDRM achieves is creating more burden on paying customers and legitimate gamers.
I read your post. I am fascinated by it even. Can you give any examples of the games you buy and what system they are for (since by your own admission you are a serious gamer)?
-- "I am a long time gamer"
Actually, I said I was a long time gamer. I mentioned nothing of being a "serious" gamer.
As to the question of what games I've purchased. I'm not sure how that is related to my
opinion concerning the conduct of Stardock. However:
Neverwinter Nights (And all of it's numerous expansions)
Neverwinter Nights 2 & Storm of Zephir
Starcraft
Starcarft 2
Warcraft 1,2,& 3
World of Warcraft
Everquest
Dungeons and Dragons Online
Lord of the Rings Online
Everquest 2
Throne of Darkness
Mass Effect
Star Wars Knights of the Old Republic 1 & 2
Star Wars Battlegrounds
Real War, Real War - Rogue States
Arcanum
Act of War
King's Bounty
Mount and Blade
Diablo
Diablo 2
Ultima Online
Dragon Age, Dragon Age: Awakening
UFO: Afterlight
WorldShift
Torchlight
Stranger
The Guild 2
Age of Empire 1 & 2
Age of Mythology
Icewind Dale
Baldur's Gate 1 & 2
Dark Horizon
Eve Online
Star Wars: Galaxies
Call of Duty: Modern Warfare 2
Star Wars Empire at War
Heroes of Might and Magic (1, 2, 3, 4, 5)
Mageknight: Apocalypse
Dungeons and Dragons: Pools of Radiance
Dungeons and Dragons: Temple of Elemental Evil
Planescape: Torment
Dungeon Siege 1, 2
Those are the most memorable ones. I also tend to pick up various other off-brand RPG and RTS games.
Before these, I played a large amount of BBS door games like LORD (Legend of the Red Dragon).
Most of the old school DOS games like DOOM and Duke Nukem as well as D & D games like
Dungeon Hack.
System Specs:
Duel Core AMD 2.7 Ghz
6 GB DDR3 RAM
1 GB GeForce 9400 GT
Windows 7/Slackware 13.1 Duel Boot
Though I don't tend to have a problem with online activation to stop piracy, I do fully support your issue of the shadyness behind the way things are done in this case (intentionally or not). I bought the digital d/l so I don't have a box to look at, but if the box does say that, you have every single right to be a bit peeved off to have the product say one thing and the reality being another thing.
The fact that the game is not fully playable as advertised on the box and the gamers bill of rights is unacceptable plain and simple. If the bill or rights say that you shouldn't be forced to use a download tool to play the game as advertised, then SD really needs to reevaluate it's stated stance on this issue becuase it's clearly flawed.
You sir, posed a very considered and accurate opinion (backed by fact) and I think you deserve a nice response from SD. Additionally, having said all that, I'm assuming you returned the game?
Yes, I will be returning the game. Once I evaluate whether or not you can in fact
receive a refund in a timely manner. It is possible however, that #1 of the "Gamers'
Bill of Rights" could be cleverly side-stepped as #4 was. If not, I'll consider the
50$ a lesson learned.
Note: After posting this reply, I found this interesting post by Istari:
(https://forums.elementalgame.com/392846 - reply #4)
"I didn't like it" would not fall into that. We still offer partial refunds. You not liking the game does not make the game a "beta". In the future, I would recommend waiting for a demo."
I'll leave this post with that quote. Although I did actually "like" the game. My problem isn't with the game, it's with
holding advertised features hostage until I activate online which was stated would only be used for updates.
("Note: Online Activation required for updates")
So one could say that my game isn't fully "functioning" due to the missing features.
However, it's quite possible that what I consider to be missing features "would not fall into that".
Well, there are worse DRMs. Starcraft 2 uses one of them. Honestly, to support an independent developer, I would install Starforce if necessary (and I did, on more than one occasion).
But that's not really the point of your post, and despite being a devout supporter of Stardock and many other Indie developers, I have to agree that either they screwed 90% of all potential customers or at least miscommunicated this. I would assume, considering that GalCiv 2 never gave me reason to complain, it is the latter.
Actually, this reminds me of Paradox Interactive, another great developer, who have just recently started pushing their Gamersgate platform to the forefront. Now don't get me wrong, I only buy my games online via Impulse and the like and hardly ever in the store, but since these publishing platforms account for most of PI's (and probably Stardock's) profits, they try very hard to publicize them and/or make them mandatory to play their games. Even though I can understand the reasoning behind this, I as a gamer and person am generally allergic to people forcing me to use a service I otherwise would not use. So yeah, I am skeptical, but I don't let this get in the way of my gaming enjoyment.
Also, as long as they make good games and provide honest and great community support, I couldn't care less about perceived morals. If you choose to do so, that's your problem, but I personally don't think you are going to improve your enjoyment of anything by starting a crusade here.
I agree completely with this post. Impulse is undoubtably a DRM system, it might not restrict users as much as classic DRM systems, but that just makes it that much more absurd in nature, because it doesn't even serve a purpose anymore, it just has all the downsides DRM has on users, but none of the supposed benifits for the publisher. It is solely a source of bugs and user frustration.
Edit: Or to put it different: As a paying customer I usually have no problems with system requiring me to own the games, I dislike DRM system for their bugginess, intrusiveness and because I as developer know they are ultimately futile and only hurts paying customers - making pirate versions without it inheritently better. So I understand DRM system, but disagree with them and disapproves of them. A system like Impulse that has all the same problems for a paying customer, but doesn't even try to prevent multiple installation is not only something I still disapprove off, it is something I don't even understand. You just seems to be kicking us in the balls for the purpose of kickings us in the balls.
Good post. I share your aversion to DRM; if I own the disk, what more should I need? Personally, Paradox has the least offensive DRM, as Gamersgate does not require you to install software for the DRM to function; you just log in to the website and download away. Now that I've purchased Elemental, I've been forced to acquire two DRM accounts this year (the first was Steam for Mount&Blade:Warband). I'll accept it, if its the door I have to go through to get the games I want, but I buy boxed retail releases of games; my receipt should be all the "DRM" that is needed.
If one wants to refer to Impulse as a DRM, it would be a overstatement since impulse is not required to play the sandbox or campaign game modes. A DRM makes a runtime check of some kind to ensure your ownership of the game, while Impulse is simply a secondary program used simply to update your game. Would you make the same claim if a Stardock put the updates on the website and required your serial to log in, like they did with GalCiv2. From my perspective, this is the same thing as requiring impulse, which is their digital distribution platform. Honestly, I don't understand the complaints about it, since you can simply install impulse, get the update, and then never run it again if you so choose. Considering Impulse is not a strong arm DRM platform like steam, requiring players to run it and validate their license for each play, I think this DRM talk is ultimately unwarranted.
OP, my intention was not to attack, I was curious about the software you buy. I'll explain why.
I wanted to see what kind of a gamer your are. I too have been playing games for a long time. I remember playing Nethack in 1993 or 1994 when I was in school. What a wonderful/terrible waste of time that game was/is. I've played many of the games on your list and I promise you that had you asked for a refund, sent a long winded letter or left an angry message on their answering machine... it would all have resulted in the same thing, no answer. Many of those games came out broken and the ability to patch and update was never even a discussion. If it didn't work for you.. too bad, thanks for the cash anyways. The ability that we have today to communicate with the game designer is absolutely amazing, and yet very few of then avail themselves to this means of feedback. For better or worse, SD is very open to us and even sometimes responds to our critisizms and needs. I do not know of any other company that is this transperant.
Anyways, back to my original point/s.
Any Console game you buy, well, almost any console game you buy ends up needing an internet connection for an immediate update upon loading/installation. Most new PC/MAC games need it as well.
Let me tell you about my experience with Starddock. My first gameof theirs was GC2. I have mutiple computers are home. All but two or MAC's. One PC is my gaming rig. The other is my lenovo work laptop. For obvious reasons I only use my work computer for work, but the gaming PC was never connected to the net until DoW II came out and forced me to install steam. I was all kinds of angry about that. With my console (PS3 and Xbox360), I do not particularly care because there is nothing on it that matters to me. It's a gaming machine, but with my one PC and irrational fear of viruses and all the good stuff, so I kept refusing. So, what's the point of that... I'll tell you right now. Cari elf, and two other admin helped me for months when I was downloading various patches/updates to galciv 2 (using my MAC via e-mails or their website). I would then check it for viruses and such and transfer it tot he pc with a flash drive or a external HD for installation. I still have the friendly correspondence in my g-mail account. It kept getting harder and more time consuming, and at some point I got a sincere apology letter, and they told me that all updates would be handled by Impulse Reactor in the very near future. I got really mad and stopped playing GC2 and decided against doing business with them. Then DoW II came out, and I tried to communicate with them, and only got a single e-mail from the tech people telling me what essentially meant.. TOO BAD.
SO yea, I know exactly what you mean. All the new games pretty much require either invasive DRM or an online connection for a passive connect. Sure, I could pirate cracked version of the games. But I don't. Sure, I can not play any new PC games, which is what I did. Then E:Wom and Civ 5 were coming out at the same time. My gaming PC would not be able to run Civ 5 ( I later tested it on the demo) well, and in later stages it would be a complete dog. So I decided to give Elemental a chance (based on their requirements). Because I have an older PC, I think I did okay. I didn't crash nearly as much as some people do, and I enjoy the game for what it is. I didn't follow the Beta, and only really started looking into it a week before relase. Yea, I too saw the epic Dragon battle scene and was highly disappointed by it's absence. Though knowing SD the way I do, I knew they would in a few short months have the game in the shape it needs to be in. Two weeks ago I found a Complete version of GC2 for cheap. Bought it, updated from IR and bam.. it an amazing game, though I am still baffled by the economy. I am now looking to pick up SoaSE and SotS from Impulse.
In Short, am I a fanboy? not in the deragatory sense of the word. But I am a fan. Do I believe in SD? yes, I do. Have I been burned by other game studios? YES. Burned so much that I refuse to buy console games and use gamefly (console games) to test them out before I buy anything. By the way, those games run @ $60 a pop and very rarely get anything redone ala E:WoM, they only get tiny patches to keep major game crashes from happening. After 2-3 patches int he life of the game, if that, you are done. My PC can't run anything new anymore, and I refuse to spend $650-$2k sprucing it up.
To the OP and anyone else who read this. Thanks for reading this and spending your time on this rant-like post.
Sorry.
I honestly don't understand these posts. Lets pan out and take a look at the PC gaming stage shall we. Here are some simple facts about PC games today:
-More and more games are using Steamworks to control multiplayer matchmaking and achievement functions and in-game chat. This however requires the user to use Steam and effectively be logged into the service to play the game with all features enabled. The user has to log into Steam to download updates.
-Other games may also utilise the Games for Windows Live system which also requires the user to be logged into the service to access the game's features and updates.
-Other games may use their own system of a similar effect (even Minecraft requires the user to log in).
-Fewer and fewer games are releasing stand-alone install patches as the developer is effectively supporting pirates as well as legitimate users.
Impulse on the other hand is essentially a download manager with a login. The main reason for the requirement of Impulse is so Stardock can insure that only registered legal owners of their titles are eligible for updates. Impulse is not required to actually run the game, and it does not impose any sort of unreasonable install or activation limit (unless a key has been pirated and Stardock notices 1000s of activations within a week). There is nothing insinuating or evil about this. Kjornigan you are overreacting and are failing to look at the PC gaming scene as a whole.
I for one am happy that updates are only available through Impulse. At least I know that my money spent on the game is going towards future patches, updates and expansions for other users who also paid for the game rather than a 2-bit thief who knows how to download a torrent.
Seriously, install Impulse, download the latest update, and then uninstall Impulse if you feel it's necessary. It's not DRM anymore than having to register to post on a forum is DRM, so it's not a big deal. If, however, you're paranoid and want to avoid Impulse altogether then go to anywhere.impulsedriven.com and download a full, offline version of the game that can be installed without Impulse.
You will, of course, need to register your copy and log in to the website, but it's only reasonable that Stardock would expect you to prove that you've actually purchased the game before they let you download it. The only downside is that you won't be able to download the incremental updates that are released about once a week and will instead have to download the entire game every time a new version is released. Using Impulse would avoid this inconvenience.
I suggest that you look a bit deeper into this as Steam reportedly only requires a first-time run validation for games without online gameplay.
Top
The gamers bill of rights is just easier said than done. Making great games is alot more difficult than people realize. If I'm not mistaken, Ewom is only Stardock's second game if you count all the Galcivs as one game.
What's wrong with... you know, installing impulse?
I can hardly take you at you word as a gamer if you refuse to try the best version of the game.
I don't know any gamer anywhere that REFUSES to play the best version of a game. Seriously.
Edit: Upon reading some of these other posts. Nevermind. Clearly, I am in the minority in this thread as someone that just doesn't care.
Though I will never buy a game that requires activation and online checks to play (that version of DRM), I see no problem with requiring a login or serial or some proof to download updates. And, unfortunately, the non-updated version of Elemental is not ideal.
Yes you have, you're post reeks of crank and troll. You pulled all that crap out of other posts or you're one of those crank and disgruntled customers who just wants to post crap and attempt to troll the forum.
Well, the problem is not about using impulse. If you read his post correctly, it's about what have been advertise and what was delivered. With the game "ou of the box", it was advertise that he could play the game in multiplayer and on LAN without activating the product. That is the problem that he point out. He take the time to read all the fine print and go to the gamer's bill of rigth and read this too. Basically, he did what a good customer should do: read what is the game and know the condition of utilisation. That's it! Now, I don't agree that Impulse should be consider as a DRM. The difference between Impulse as a download manager and a DRM is this: you NEED one to play and you only need the other to install and manage the patch. Because, if you think that way, a CD is a DRM because you need it to install the game... Impulse is needed to install it if you take the digital download version (like I did).If you point out that you need to register your game before using it, I don't think it's a DRM too. When you buy something like a house or a car, you need to "register" it too . Now, if you can't download a patch on the site and can only download it by Impulse, I can understand your frustration.
I understand what he's complaining about, but it seems an awful lot like complaining for the sake of complaining.
The answer to the 6 pages worth of "I want a refund":
sales@stardock.com
Well, I agree but we can't deny that he has the rigth to express his frustration because he is rigth .
The problem I still see with his post was that he said he's been reading the forums and the stardock's posts(before purchasing) on the game in which case I don't know how he didn't see that MP wouldn't work out of the box or that he wouldn't have to update it to clear it of bugs. This makes me question the integrity of his post.
Upon reading this, I understand where he is coming from. And I notice at first people were agreeing, but these posts have gradually degraded into a "You're a troll" or "I don't understand why you're against Impulse" etc etc.
So I am waiting for a response from Stardock before I post any opinion, and I'd suggest anyone wishing to merely post something about this being a troll post or the post themselves just causing trouble hold their opinions until then. This post was originally for Stardock, so let's wait for Stardock.
-Edit: I quoted the wrong post. </3 Anyway
In response to the post about him not seeing the specifics while browsing the forums in regards to multiplayer and the like, I preordered the game based on things that were in the forums but not spelled out on the purchase page or on the box. But the forums do not count as advertising, which is what he is upset about. The forums are the community.
Few people will be going into a store and looking at games to buy and decide to check out the forum before purchasing. Most will check out a review or two, or the box itself, and make their decision.
He did some additional homework and found what to expect from the game, and then found that it was not what was advertised. It has nothing to do with these forums, as there is nothing on the game box going "Note: Please refer to https://forums.elementalgame.com for full technical requirements."
LMAO at having to dig through 800 pages of fanboi crap to find out which of the features advertised on the box are supposed to work "out of the box."
heh...
sad but true in this day and age. I know enough to do it, but you're right, it's a PITA and frequently a waste of time to wade through all the fanboi vs. troll posts to find the people who actually are being honest about the condition of the game
Though I give SD more leeway than other publlishers/developers, but even so, I knew ahead of time to wait on this one, following the beta process should have tipped off anyone else who was paying attention. Of course if you come to the game later without any knowledge of the prior debates you're stuck with the post launch crap fest and trying to figure out what's what.
I don't see anybody having to do much digging since there is always one or 2 topics about the subject in the recent post section. I do want to say that I am in the same boat too since I bought it on gold release day expecting to play it multiplayer myself. And he did say he looked here first before reading the box in the store. That being said I am upset too that Stardock violated its own Gamer's bill of rights. On the other hand I see games on his list that didn't work out of the box either like Arcanum. Also games that require you to be online and update frequently to play the game. That still doesn't give stardock an excuse but makes me wonder if he went out of his way to rant on their forums like he has here.
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