I paid a fairly substantial amount ($69.99) to have a boxed copy of Demigod shipped to the UK since, understandably, I was excited to play the game, and would have been happy to pay the price, if the game worked well enough.
However, it doesn't.
Therefore, I contacted support@stardock.com about my dissapointment, and got a reply saying that a 75% refund would be issued, within the same day, Ed: WHICH I AM HAPPY WITH. I strongly urge anyone who has had a similar experience to do the same, and I have enclosed a modified version of the email I sent as a template if you have trouble with that sort of thing.
Ed: Just to clarify, stardock did not refund any of the shipping fee.
Hello,I would like to request a full refund for the amount I paid for my copy of Demigod, the reasons for this are two fold:- The multiplayer aspect is more or less unplayable for games of 4 players or more, and even smaller games than that are extremely difficult and frustrating to achieve; for a multiplayer centric game, this is just not acceptable. Considering I bought this game to play with a large group of friends whom I actually persuaded to get the game aswell, I'm sure you can imagine the embarassment and frustration I have felt, as we can't even play it together.- The AI is broken and the single-player element is too underdeveloped to make up for the multiplayer's shortcomings; whilst I know that a fully fleshed out singleplayer campaign was not advertised, if the singleplayer aspect had at least passable AI, it would have made the mutliplayer problems less dissapointing.I'm not sure how you go about making refunds as I paid via PayPal, but I have provided all the information you should require below.I hope to hear from you with 48 hours before I am forced to take further action.Yours faithfully,<Name>Impulse ID: ************Demigod key: ########################
<enclosed paypal receipt>
Well I thought one point of the Gamer Bill of Rights is to have a guideline that doesn't allow a company to do whatever they feel like at any given moment, you know, suggest that gamers have rights. It won't work well at all if Stardock doesn't follow through itself, not that I am saying they aren't at this point. I think that there is a refund available at all, is great. That it's 100% is unheard of. Even if you can't get the game to run, most companies just shrug if they respond at all. I am also used to games having issues until the first patch which can easily be a month or two out, which is a reason I rarely buy them during the opening months. Hey, if I really like the idea and concept of a game, I would rather have it working than a refund anyway.
This guy they banned looked very unhappy about the game and refund status, although the refund issue might not have been about himself but what other people are saying, as others said, it doesn't look like he wa asking for one. It is possible to be angry for someone else after all. His post was actually rather calm, not vulgar but yeah, angry... it's a rant. Since when were rants not allowed on this forum? Hey, other companies will filter their forums to the point you can't even use the word DRM or pirate and not be moderated but here...? That post hardly looked extraordinary, assuming the decision was based on this post alone. I've since been told the other one banned had been an issue for awhile, which I didn't know.I only care about how Demigod is handled really because of interest in Elemental.
damn, stardock sure is the most awesome game company ever , hope you get the problems fixed.
Are you referring to warskull or chaos? I want to know if warskull was banned for his comments.
yes, he was.
You get rage refunded for this?? Look at this guys other posts, he posted a lot of good beta feedback and an intelligent post on why some helmets are overpowered and others are useless (bang on by the way). This is the kind of feedback that GPG could use to improve on the game, and its obvious he put some effort into it. This post here is obviously made in anger, and he uses an accusatory tone, but his points are all good, and I agree with them. I enjoy the game, but denying that it hasn't had frustrations, and doesn't still have major issues, by rage refunding a frustrated but devoted customer who points them out, is unprofessional to say the least. I better end my message there, because despite my frustrations with this game, I still look forward to playing it in the future.
And while I'm here, the game is over a month old, get favor working for frak sake.
When you learn to express yourself in a manner befitting discourse, absolutely.
/fanboy off
[yeah, its cross-posted from another thread. i copy-pasted myself. i wanted to say exactly the same thing in this thread too.]
regarding "fanboyism"
if you're not a fan of Stardock what the hell are you doing here? what kind of person has so much built up aggression and so many anti-social tendencies that they have choose to spend their own time participating in a community that they don't actually like?
there's a huge amount of immaturity in this attitude. why would you dislike a "fanboy". what kind of person are you that you don't like people who like things. "liking things sucks man, its totally uncool to like things, showing support for the people who make things you like sucks even worse." do you even listen to yourselves?
this is one of the strange dark sides of the internet, the way it brings out the sociopathic tendencies in so many people. if you don't like the company or the community what the heck are you doing here? it makes you feel better to talk trash right to their face? would you do that in a school cafeteria? sit down at a table full of kids you dislike and insult them to their face? would you do that?
and don't get caught up in hysteria. exactly 2 people have been given "mandatory refunds", both of them for saying things that were beyond the pale insulting towards the Stardock professional team. imagine the car dealership situation again, what if you walked into the dealership and started shouting insults at the salesman and everyone on the show floor. would you expect to be treated nicely or would you expect them to call the cops and have you taken away?
use your head and understand that this is one of the most open and lightly moderated forums you'll find anywhere. also learn to appreciate that the level of service and good faith communication you get from Stardock is miles ahead of any other games publisher.
Whatever constructive use this thread has is certainly gone now.
I'm closing it.
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