Every day I check for the update we were promised was coming in November, and every day I'm disappointed that it still hasn't shown up.
OD+ system tray and start menu functionality for 64-bit has now been broken for months. The length of time to resolve this issue has been very poor, and communication about the status has been worse.
I would appreciate a realistic update of when we can expect this to be fixed.
Ok, this time installing from Stardock Central did work. Thanks for the tip. (Altough I tried this before and then it did not work ? Software behaves strange sometimes).
First thing I did was to make a backup .
What I am concerned, they can take all the time they need to get OD+ to release 2.0 succesfully, now.
Slight correction. OD+ was a great product. Now it is a good product. I still use it every day even though it's currently crippled, and I maintain hope it will once again have full functionality at some point in the not-to-distant-but-frustratingly-undefined future.
To answer your question, though, I offer the following list of specific things I want that aren't currently being done:
1. Explanation of why something that was working broke. This isn't critical, but it would at least help us understand what the problem is.
2. A manufacturer-provided and supported method to roll back to the working version. Blaming the user for not archiving the previous version is ridiculous. It might be a best practice but it should hardly be the only way to revert. If Impulse or SDC is the way to do this, then archiving should be either mandantory or at least default behavior. Perhaps a simple download link can suffice. It shouldn't be this complicated.
3. Escalation of issue resolution priority - As far as I know, this is just something they'll get around to, eventually. Maybe.
4. Assignment of additional resources - You're right, there is no magic software creation tool. It's created by people who have a long list of things to do. If the list is too long, another way to approach it is to assign additional resources. This costs money that I'm certain they'd rather spend getting the next version out the door. That shouldn't become the user's problem, but it has in this case.
5. Meaningful status updates on progress. I appreciate Seabass responding to posts here; most companies don't do this and I'm glad that SD does. Unfortunately, he appears to be as much in mushroom mode as the rest of us, which has the unfortunate effect of making him into an apologist. Seabass, don't take this personally, I do not mean this to be an attack on you as an individual and you've always been professional.
6. Results. I'm not sure sure what the problem is (see #1), but it seems like two months ought to be enough time to fix whatever has happened, if SD was sufficiently motivated to do so.
Not at all, and thank you for the kind words.You will notice I have quieted down some on this issue because there is still some great debate over the matter. Only if I know something definite or can give the public a good report on the matter I will do so at this point. Please know that SD is in a major transition right now due to expansion so there are several projects that are being looked at four or five times, thus this delay isn't personal either. We just wish to release with high standards and great function.
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