The most dreadful experience I have ever had in registering a product. Bad un-updated programing and installation files. Poor activation process which will leave a few members of your family passing away due to the plague before you get it to work properly. I have both keys run win 7 tried all possible ways. You made this comfortable for yourselves to prevent piracy, what you did in fact is cause potential players or customers turn away in disgust and frustration. I want everyone to read this post I'm typing at 4:30 AM. Maybe if we tried a "fade" protection this would be less of an issue. if I don't have an intelligent response or solution on this thread I will make a you-n00b video of the GC2 CD being snapped in half. Good day.
We cannot offer a solution as you've unfortunately failed to mention what issue or error you are encountering with activation. However if you contact support@stardock.com with the details, they should be able to get it resolved one way or the other.
I bought this game years ago on disks. Formally, I updated via Stardock, and then Impulse a few years back. Recently, I installed Gal Civ II on my new laptop, but GameStop won't allow it to update. I also purchased Dark Avatar a few years ago, and I would like to use that also. Dark Avatar was a digital download. Dark Avatar does not even appear on my GameStop list. GameStop says to contact Stardock. I have sent an email to support@stardock.com with the details. Its been several days, no response. Please advise.
Stardock support is useless, I raised a ticket 2 weeks ago about have problems registering 2 games and I've only received the automated reply. I'm going to my bank to get a refund due to non supply of goods. Really slack service.
POC
Gamestop won't let me update my Galciv 2 because it says I don't have a product key registered. I can't right click on it in their interface and there is no place to put a product key except for starting the game and entering it using the "update serial" button which appears to do nothing.
I bought the CD originally years ago, registered it with Impulse, and now I can't update the game because you guys sold out to Game Stop.
This is disappointing. Every time I try to run the expansion it complains I don't have the latest version.
We are sorry for the delays, support is currently under heavy load due to the recent holiday and release of Windows 8, so their response times may not be as they typically are. If you have a support ticket in, please make certain that you do NOT send additional mails before receiving a human reply, as doing so will reset your place in the queue and further delay any response.
If you have registered the game prior to a year and a half ago when Impulse was sold to GameStop, they should have the registrations in their system and be able to provide updates. If GameStop support is unable to resolve the problem, please contact support@stardock.com directly and they should be able to work something out to get you up to date.
If you have not registered the game yet at all or bought it later than last spring, please contact support@stardock.com directly.
I sent an e-mail to support.
If I could register my old CD on the webpage I could probably be playing now. Instead the only option is to register Ultimate and my CD code doesn't work for "Ultimate" even though that is effectively what I have now since I own all the add-ons anyway.
I have seen complaints about this since May so I'm kind of surprised that it still requires a separate e-mail (and waiting period) to support in order to resolve. :-/
Edit:
I was able to install the 1.4 patch from Shack News and that patch forces you to register the software with your serial (which I did). The registration went okay and the sig.bin file was generated but I still can't get 1.5x. I click the update button in the launcher and Stardock and Gamestop both still refuse to recognize that I own the game.
Why is registering this game such a cluster of stars?
Edit 2:
Gamestop support says it's Stardock's problem and they won't do anything about it.
I have been having this same issue as well. I have my product key for Dread Lords, so I don't see why there's this issue going on. I sent a ticket to support weeks ago.
I have received a satisfactory resolution to my situation from Stardock. Thanks!
Day 5 with no reply from Support for me. This is starting to get annoying.
Day 10 and nothing.
It's been two weeks and I have not received a fix. Is support that backed up? Can I get someone to look at this? I want to be able to play the game I paid for.
If it's not fixed by the 21st of Dec. then I guess I'll discontinue buying any further Stardock products and relay my experiences to everyone on all the gamer forums I frequent. Three weeks is PLENTY of time for some support person to address this.
I've been VERY patient.
What was your ticket number?
I have ticket#: BRM-701-39504
Thanks for checking on this for me.
I went to the URL the e-mail gave me to check on my ticket status and it doesn't show any tickets at all and I never get any replies. Something broke I think.
All I need is to be able to download the latest Galciv 2 patch so my 2 add-ons will not complain about not having the latest patch.
I bought the 2 add-ons via Stardock digital download but I bought the CD from a store. Gamestop says they won't help me and they basically said I had to go to Stardock for a fix.
I'm not mad at you by the way or even really mad at all. I just don't have any other place to go since support isn't working and I was getting frustrated.
Thanks!!
Well... Sort of.
I got an email that said Stardock gave me Ultimate so I could download it, but when I go to the Stardock Download page I only have listed what is below. How do I get "ultimate"?
When log into my account I see this. Where is "Ultimate"? Am I missing something? I am confused. Thanks.
Odd. Look again.
I was on vacation.
It works now. Thanks.
I think support was pretty good for a game I bought so many years ago. I'll be waiting around and have good memories for the next Stardock game. Thanks again. I'm appreciative and I hope I wasn't too grumpy (and I apologize if I was).
Hello
I haven't played Galactic Civilizations 2 in about 3 years, but decided to play it again after I heard about GalCiv3 coming out. When I load it up it says there's updates for the game, and redirects me to Impulse, which I still have installed. It won't let me login because Impulse no longer exists (I assume). I've discovered that GameStop took over the service, but it won't accept my login credentials. I tried registering a new account, but it won't let me use my email address because it shows that email already in use. So I know my account was transferred, but for whatever reason it won't let me access it.
In desperation I registered a new Gamestop account, but of course my games are not associated with it so I'm no further ahead. I also registered for Stardock Central, but it doesn't list or detect any of my Stardock games. I'm out of ideas!
I own the physical copies of my games, so all I want to do is update them with the latest updates and patches. How do I do it? Any help would be appreciated.
GameStop should still have all accounts from Impulse. You'd need to log in using the email address, not the username though, and do an account conversion after you log in. Beyond that though you would need to talk to their support about any problems with their service.
If you bought from us or registered the game prior to GameStop taking over Impulse, then your account under your old email address should still be here and still have the games on it. Though we only have direct downloads here for the Ultimate Edition. If you had the base game and expansions separately, or if you can't locate your old account, or if you can but it's missing registrations, contact support@stardock.com and they should be able to get everything squared away for you.
If you registered previously, then creating a new account won't work since your keys are already registered to another.
Actually, you do have direct downloads for the older editions too. I noticed this, when I was taking a look at my account recently. My guess is, that this hasn't been the case for long.
Yep, that's new
I need some help here. This is ridiculous.
Ive got the Gamestop app on my screen, it says I cant get the latest patch because I haven't registered the game. I registered the game when I installed it didn't I??? Trying to update galciv2 ultimate edition that came in a space compilation bundle.
Even if I didn't Im not seeing where I am supposed to register this game with gamestop.
Does anyone remember the good old simple days when you just used to download a zip patch direct from the game designer? Ive spent the last 20mins now downloading various apps & updates, registering here and there with multiple companies it seems. I have now been dealing with 3 companies to try to get one frakking patch!
Please game devs stop making things more complicated than they need to be!
You can register here (if you haven't already) and download the latest version here after doing so.
If you bought from Steam or another online store, the same should have provided the latest version already.
GameStop should only be used if you bought it online from them, or bought it from us prior to their takeover of Impulse. They no longer accept external registrations and haven't for some time.
Ive contacted stardock and they gave me a steam code to register the game with them. Which I now have done.
The continuing problem is Steam wants me to download the entire game. I have the game loaded onto my machine already from the disc copy I have.
I just want a patch. That's all.
Can someone please direct me to a patch I can download? Im now onto 4 companies involved, multiple emails, messages and delays. It really should not be this difficult to find and use a patch.
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