Hey, I've finally bought the Exansion Bundle ("Galactic Civilizations II: Expansion Bundle") using the link given to me in the Stardock Customer Survey Report Thank You e-mail.

And so I use Impulse to download and install it and everything, but the error comes up saying that my key is invalid! I'm using the one that is in my confirmation e-mail as well as the exact same one that appeared imediately on Impulse. I'm going to try to send this to support@stardock.com. But if you could help that would be amazing.

It's been almost a year, I'm sure, since I've been looking to buy the expansions, can't wait to try 2.0, or even DA for that matter, haha.

Thanks!

Alright, thanks for the speedy response as usual. Still no reply other than the ticket from them, but it's only been a short while. I'm not worried. Thanks again!

I've purchased a legitimate new copy of Galactic Civilizations 2 - Ultimate Edition from Amazon UK.

It has what appears to be a legitimate code which is accpeted when I install the game. However, Impulse is not recognising it or accepting it when I try to add a registration, It is saying it is not a proper Stardock code.

This is not a Collectors Edition and is a Stardock / Kalypso version. I have emailed the support@stardock address

I haven't seen this version mentioned anywhere yet (it isnt Endless Universe). Does it include the latest patches and previous editions bonus content  ?

Thanks

Hi, I have a question regarding activation limits. I bought the full galciv2 pack in digital download version trough impulse, registered, downloaded, activated, patched and played it without problems. In one of the first posts in this thread it is said that there is a counter for the number of times the game has been activated, and once it reaches the limit, you have to contact support to reset it.

My question is: ¿if i uninstall the game, for example going to impulse and clicking on the uninstall button, will impulse report this online and will the activation counter decrease one time? ¿Or uninstalling does not mean deactivating, and even doing proper uninstallations, the activation counter can only be decreased contacting support?

Kryo is right as it is a threshold, not a fixed count. However if you do reach the threshold you can't wait for it to recede, you will need to contact support@stardock.com to have it reset for you. Rapid activations set it off in certain amounts of time. This information is not public as it is a way to prevent stolen account information from being used.

Please look for the sales responce to your email ticket. They should have you all set.

See the announcement at the top of the forums; we had a major server failure yesterday and are working as fast as we can to fix it.

Hopefully this is the right place for my issue.  I have a long history on GalCiv (see Gorde to find out how many games I've played) and it's worked smoothly until this last time.  I had to upgrade my OS from W2K to XP and in doing so I needed to reinstall.  I used Impulse to reinstall (and it correctly shows my account), yet when I went to post my latest game (as usual, started from the Metaverse screen), it showed a registration error (it said something like the numbers don't match between my Gorde metaverse account and the version Impulse gave me).

Adding to my Metaverse score is one of the things that keeps me coming back--can you please let me know how I can fix this (starting a new metaverse account isn't an option for me)?

ETA: I tried to reactivate the game after downloading the latest patch and got an error file.  I saved it in case it's needed, and before you ask, no I don't have the serial number--I got the impression it was all kept under my login with Stardock Central-turned-Impulse.  I've been playing this game since the original came out and this is the first trouble I've had.

Hey kryo - you're my last hope. I've seen all of the awesome things that you've done for so many people, so I'm kind of asking you somewhat directly. My problem has a little to do with activating the game, I guess. I'm mainly asking on this thread because I have already e-mailed support@stardock.com twice about my issue, and I have waited a total of 15 days for a response - and they've said NOTHING. I know that the e-mail went through because I received my ticket from stardock saying that they had received my e-mail; they said that there would be a response in 1-2 business days. Like I said earlier - NOTHING.

OK, so here's my problem (besides the no e-mail return) - when I first bought GalCiv2, I installed it on my computer and registered it just fine. I had to receive an Impulse account and all that good stuff, as well. Well, my first Impulse/GalCiv2.com login that I gave, I really didn't like in hindsight. It revealed too much personal information in the name. So, I tried to change it in the My Account section of Impulse. Obviously, I changed the login to Cypher. Now, I also kept my same password, if that makes any difference at all.

The login Cypher works perfectly for getting me into the GalCiv2 forums and the MV, but it totally fails on Impulse. Impulse appears to accept my new login, but once I exit out of Impulse and then return, after a few seconds of the computer "thinking", a message pops up that says - Could not login. Invalid Stardock.net account. A Stardock.net account does not exist for ********* (name of old account). You must register the account first.

If that's not weird enough, I hit the little red X in the corner of the pop-up message, and I am then taken to Impulse. I look at the top of the page, and it says that I am logged in as Cypher. I am beginning to think that something is seriously screwed up.

Once I am "logged" onto Impulse as Cypher, I see that the top tab that was labeled My Desktop is gone, along with all of the free downloads. I also notice that I can no longer access My Account. This is completely new because I have tried changing my login from what it used to be to Cypher, and then I would change it back again to the old login once I realized that something weird was going on, and the old login was ACCEPTED!!! But now, I can't even get onto My Account anymore. I click the link, and nothing happens.

Also, and this may be completely unrelated to Impulse, but when I go to click Edit My Account on the GalCiv2 website, a very long and detailed Server Error message pops up. This might not even be restricted to me, but it has been happening even when I had my old login (long before your servers crashed).

As you can see, I have a very long and detailed list of problems. I'm really sorry if these problems have nothing to do with the actual threads purpose - I just figured that I should ask you wherever possible - so here I am.

One last thing - I am a little bit afraid that in connection with all of my problems on Impulse, I may not be able to update any of my registered games anymore. I was never going to download it, but that free version of Political Machine in the My Games tab on Impulse also vanishes with the new login (it used to return when I switched back to the old one, but that's no longer possible). I think that pretty well sums up my many issues. Again - sorry!!! I would have (and have!) e-mailed support@stardock.com, but they have been fairly unreliable recently. Thanks for hearing me out.

~ Cypher ~

Thanks Kryo. I'll e-mail Stardock as soon as I can. I also had 2 weeks off for the holidays, so I know what you mean. Again, thank you and Best Regards.

~ Cypher ~

If you've got some designs to show, go right ahead and start one and I'll swap the sticky out.

I just purchased the Ultimate Bundle and have run into a situation.  I need to install the files on my home computer, but I only have dial up there.  Is there a way to download the game files on my work computer (without installing them there) and then copying the files to my home computer?  If I use Impulse, the at work the files get unpacked automatically.

hi is something up with registrations at the moment?

im trying to register my copy of Ultimate Edition, but its not regonsing it (error 3).

thanks!!