Hi all,
A few people have been running into problems where they've purchased a used copy of GalCiv II, or one off eBay, and they're told that their serial number's already been used. It is against Stardock's license terms to sell used copies of the game, and as such, they will not be supported. If you have a game that falls into this category and have been unable to register it with us, we now have a knowledgebase article with some options at the URL below.
Nowhere have we said that customers could not make backup copies of GalCiv II. In fact, we are allowing legal purchasers of the game to re-download the latest version of GalCiv II forever. I fail to see how this is screwing people over. All we have said - and we feel is quite reasonable - is that we will not support previously registered copies of GalCiv II that were sold to someone other than the original buyer past version 1.1. Any other company would leave people who fall into this category "twisting in the wind" with no support at all. Instead we are supporting them up to v1.1 and have provided a path where they can receive the same support as if they had bought an original version for a small, one-time fee.
People have to remember that providing support and perpetual access to re-download the game costs money. It's not crazy to ask those people from whom Stardock is not receiving one penny to pick up some of that burden if they want the same support as a first-hand consumer is getting.
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