Hi all,
A few people have been running into problems where they've purchased a used copy of GalCiv II, or one off eBay, and they're told that their serial number's already been used. It is against Stardock's license terms to sell used copies of the game, and as such, they will not be supported. If you have a game that falls into this category and have been unable to register it with us, we now have a knowledgebase article with some options at the URL below.
Could you make a specific thread with your debug.err?
That doesn't make the game buggy. That means it wasn't compatible with your computer. Over time, , particularly with 1.1, we did things like throttle the GPU so that over-heating and the like were no longer an issue. That doesn't make the game "buggy".
If a product you purchase at the store doesn't work for you, you return it. The retailer should then return the product to the manufacturer.
Often times, there is no ideal solution, only various imperfect solutions to choose from. Most people prefer not to have to keep a CD-ROM in the drive or mess with annoying copy protection schemes. That was the goal of our system. The downside is that our mechanism - giving customers an account, means that handling returns is more complex.
Battlefield 2 requires a CD to be in the drive. I happen to know that because I lost that CD.
Please note I am not speaking on behalf of Stardock. Any views below are my own.
Actually I think it would.
If you buy the software from a physical store in say the UK, you are not buying the software from Stardock. You are buying from the store & as such your contract under UK law is with that store.
Likewise, if you buy a second hand copy from person X, your contract is with person X, so the purchaser has no link with Stardock.
The game itself works fine if you sell it to someone else so there really is no problem here. Stardock are allowing you to resell exactly what you purchased.
Personally I would charge a standard fee of say $40 to transfer a serial from account to account. Nothing says any transfer has to be free.
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