Hi all,
A few people have been running into problems where they've purchased a used copy of GalCiv II, or one off eBay, and they're told that their serial number's already been used. It is against Stardock's license terms to sell used copies of the game, and as such, they will not be supported. If you have a game that falls into this category and have been unable to register it with us, we now have a knowledgebase article with some options at the URL below.
Allow me to clarify things, since I feel people aren't checking the Knowledgebase article.
Stardock cannot stop you from reselling your game, it's just not possible to put chip implants in people to control your actions. The point of this post is that we will not provide support on re-sold copies of GalCiv II that have been previously registered with us past the v1.0X update.
We are offering people who fall into this category an option to purchase a valid license to receive support from us; they just need to check the Kb article.
This information is presented in-full during installation. By continuing installation, you are agreeing to the EULA (which are fully enforcable in North America, btw) and its terms. If you don't like the terms, you can return the product to your point of purchase. Technically, you could even install the game and as long as you didn't register it with us, could still sell it to someone else, etc. and we would not know.
However, once someone takes the step of registering their specific copy of GalCiv II with us either via the website or activation, you have made a solid commitment to your specific serial number. As I have said before, it is not easy or trivial for us to alter those records in our system and it's against our license regardless. This is where we draw the line. It's more than fair.
Nowhere have we said that customers could not make backup copies of GalCiv II. In fact, we are allowing legal purchasers of the game to re-download the latest version of GalCiv II forever. I fail to see how this is screwing people over. All we have said - and we feel is quite reasonable - is that we will not support previously registered copies of GalCiv II that were sold to someone other than the original buyer past version 1.1. Any other company would leave people who fall into this category "twisting in the wind" with no support at all. Instead we are supporting them up to v1.1 and have provided a path where they can receive the same support as if they had bought an original version for a small, one-time fee.
People have to remember that providing support and perpetual access to re-download the game costs money. It's not crazy to ask those people from whom Stardock is not receiving one penny to pick up some of that burden if they want the same support as a first-hand consumer is getting.
There are many great features available to you once you register, including:
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